Create an Order
The first step is to create a Service Desk Order.
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7. Click the button and an Order number will be generated in the upper left hand corner of the window.
Adding an Action
Next, add a Service Desk Order Action.
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3. Select the Service for the Order with the picker.
Ways to search for Services:
- If the Service in question is known, enter it into the Service ID field and hit enter.
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5. Filters can be added to the columns to shorten the list
After Selecting a Service:
- Select a New Owner for the Service
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4. If saved (with or without an SDC) an Action number will be generated next to the SD#.
Entering Workflow
At this point, if the Workflow (WF) is not populated from the Service Desk Classification it can be entered here.
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- Workflow Numbers are used to order the Workflow items
- Leave room between Workflow numbers in case items need to be added later. It is recommended to use intervals of 100
- Multiple WF items can have the same number. This is done when those tasks can be performed concurrently
Selecting GLA's
- Click on the tab
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