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To get to the Archive Eligible grid navigate to Admin > Service Desk > Archive Eligible.
The default value for Service Desk Archiving is 365 days. To change the threshold for the days before a record can be Archived, see the Tenant Management form to change the Service Desk Archiving valuesee SERVICE_DESK_ARCHIVE_DAYS in the Configuration Guide.
Manually Archive
All Service Desk items can be manually Archived if their Status is a valid "End State". This means only Service Desk items that have a Status of Void, Denied, Finalized (only if the record does not have Charges for Billing), or Billed can be Archived.
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