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If a search matches, a tab appears with a label to indicate how many records of a given data type matched the search. A User can then click a tab to see a Grid with all matching records. Records that are searched are data type specific. The following is a list of what records match by data type:
Data Type | Columns Searched |
|---|---|
Contacts | Last Name, First Name, Primary Phone, Primary Email, and Customer Number |
Dept. Hierarchy | Name, and Code |
Equipment | Asset Tag, Serial Number, Equipment ID, Catalog Part Number, and Catalog Description |
Locations | Location Name, and Location Building ID (not the parent building) |
Cables | Cable Name, From Location Path and Equipment ID, and To Location Path and Equipment ID |
Phone Services | Formatted Service ID, and List of Formatted Soft Numbers |
Data Services | Formatted Service ID |
Backbone Services | Formatted Service ID |
Auth Code Services | Formatted Service ID |
Trunk Services | Formatted Service ID |
Other Services | Formatted Service ID |
Service Desk Quick Search
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