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The application's namesake tool allows Users to locate search for an item (be it a Contact, Location, piece of Equipment, Service, etc.) and view a comprehensive representation of how the item relates to the other items in the system. 360 View is much more than a typical search engine. It's a powerful tool that helps Users understand precisely how their data and resources interact within their organization.
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If a search matches, a tab appears with a label to indicate how many records of a given data type matched the search. A User can then click a tab to see a Grid with all matching records. Records that are searched are data type specific. The following is a list of what matching records match by data type:
Data Type | Columns Searched |
|---|---|
Contacts | Last Name, First Name, Primary Phone, Primary Email, and Customer Number |
Dept. Hierarchy | Name, and Code |
Equipment | Asset Tag, Serial Number, Equipment ID, Catalog Part Number, and Catalog Description |
Locations | Location Name, and Location Building ID (not the parent building) |
Cables | Cable Name, From Location Path and Equipment ID, and To Location Path and Equipment ID |
Phone Services | Formatted Service ID, and List of Formatted Soft Numbers |
Data Services | Formatted Service ID |
Backbone Services | Formatted Service ID |
Auth Code Services | Formatted Service ID |
Trunk Services | Formatted Service ID |
Other Services | Formatted Service ID |
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A quick search of an item can sometimes be the quickest way to locate it for Incident reporting to the Service Desk. The 
button opens a an 'Add New Incident' form. The Incident button can be found on 360 Views for the following data types: 'Phone Services', 'Data Services', 'Backbone Services', 'Auth Code Services', 'Trunk Services', and 'Other Services'.
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