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Remarks

Department Hierarchy Remarks Tab exampleImage Added

The 'Remarks' tab provides the User the ability to add comments and Remarks to the record. By default a Remark cannot be edited or deleted once it is added; to alter this behavior see the Configuration Option: REMARKS_EDITABLE .

Adding Remarks

Add New Service Desk Activity formImage Added

After clicking the Add buttonImage Added button, the data-entry form opens (see above example) which provides the User with a free-form field used for entering Remarks. Click the Save New buttonImage Added button to add the Remark.

Note: Remember that depending on the system configuration Remarks may not be editable once added.

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Viewing Remarks

Selecting the 'View Remark' button will open a read-only data-entry form that displays the text of the Remark.