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The Departmental Hierarchy function presents Users with a visual representation of their organization's working hierarchy.
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Click the 
button located immediately above the Departmental Hierarchy Grid.
In the Departmental Hierarchy data entry form, Users are prompted to define the required fields: Code and Billing Group. Users can also define default GLAs, SLAs, and Incident SLAs that are triggered when a User selects the new Departmental Hierarchy level elsewhere in the application.
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