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On the Call Types grid, Users can add new Call Types and edit and delete existing ones. The purpose of adding new types here is to help classify Calls when processing them out of call/carrier files.
Note: Regarding Caribbean Calls: These are not International calls, so traditionally within PCR-360, would not require the use of the Country Name field. However, PCR-360 does allow for adding individual Caribbean NPAs, so a User can define unique rates based on which Island is being called.
Adding Call Types
To add a new Call Type, click the button located on the grid toolbar above the Call Types grid.
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