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At this time, Equipment UDFs will only show up on “Incident Request”, not Service Requests or Service Actions. Service UDF's show up in a section above "Additional Information" with a heading of "Information for <service ID>" i.e. "Information for Fantastic Company”.

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For more information on UDFs in the CustomerCenter please see the CustomerCenter section on the User-Defined Fields page.

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For more information on UDFs please see the User-Defined Fields page.