Release 2020.3 is now available; it is a major release that contains many new features, bug fixes, and refinements.
We will begin scheduling 2020.3 updates on customer Test systems starting October 25th26th, 2020.
Notable Changes
- Major Changes to CustomerCenter
- Redesigned Persistent Cart
- Save Incomplete Requests
- Updated Submission Process
- Completely Redesigned Cart layout
- Customizable Widgets
- Customizable Menus & Links
- Redesigned Attachment Uploader
- Redesigned Change Menu options in CustomerCenter
- Added PHP 7.4 support
- Added Expense Management
- Multiple Improvements to MAC Address Support in Service Desk and Inventory
- The MAC Address is now a unique value across all Equipment Records and is enforced by a database constraint.
- Note: Before upgrading to 2020.3, you will need to remove any duplicate MAC Addresses. An AdHoc query to find duplicate values has been provided in the AdHoc Library.
- Added Service Desk Action User Defined Fields.
Please review the Database Changes in 2020.3 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2020.3; the first session is scheduled for November 4th at 11:00 AM Eastern, and the second is scheduled for November 5th at 4:00 PM Eastern.
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Table Name | Change | Table Changes |
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CC_THEME_ELEMENTS | Updated | Added new theme values. |
USER_DEFINED_FIELDS_ASSOC | Updated | ADD SECOND_CRITERIA_COLUMN VARCHAR(50) ADD SECOND_CRITERIA_RECID INT(11) Updates data in the CRITERIA_VALUE column. |
CC_CONTENT_WIDGETS | New | |
CC_CONTENT_WIDGET_PLCMTS | New | |
CC_CONTENT_WIDGET_ROLES | New | |
CC_REQUESTS | New | |
CC_PACKAGES | New | |
CC_REQUEST_ACTIONS | New | |
CC_REQUEST_STANDALONE_EQP | New | |
PERMISSIONS_MDL_CNTRLLRS | Updated | Updates data in the CONTROLLER_NAME column. |
MENU | Updated | Updates data in the TEXT column. |
AGG_VENDORCHRG_CHARGECODES | New | |
AGG_VENDORCHRG_IMPORTFILE | New | |
AGG_VENDORCHRG_SERVICEID | New | |
AUDIT_VENDOR_CHARGES | New | |
IMPORT_RECORD_FORMATS | Updated | ADD `AUDIT_THRESHOLD_PERCENT` DECIMAL(18,5) NULL |
EQUIPMENT | Updated | ADD UNIQUE INDEX EQUIPMENT_12 (`MAC_ADDRESS`) |
SERVICE_DESK_EQP | Updated | ADD COLUMN `EQUIPMENT_ID` VARCHAR(100) NULL |
SDA_SERVICE_DETAILS | Updated | ADD COLUMN `RATING_GROUP_LISTS_RECID` INT NULL |
Metadata Schema
Table Name | Change | Table Changes |
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