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Dept. Hierarchy
Datatype is Hierarchical String.
Permitted values must be the full Dept. Hierarchy Path and Code values not the Department Hierarchy Name field.
Default GLA
Datatype is Hierarchical String.
Default SLA
Datatype is Hierarchical String.
Default Incident SLA
Datatype is Hierarchical String.
If the Contact Type is User, the following fields are available.
Approval GLA
Datatype is Hierarchical String.
GLA values append to the For the first occurrence of a Contact in the import file, if a GLA Approval value is provided, this will replace the entire list of existing GLA Approvals for this Contact. Successive lines in the import file will append GLA Approvals. There is no way to just append individual values. The entire list will get replaced by the import.
Each GLA value must be on a separate line of Import File.
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Email Addresses never get updated or removed. If a new Email Address is provided for an existing Contact, it will get appended to the list of Email Addresses, and the new value will be marked as 'Primary'.
Permitted GLA
Datatype is Hierarchical String.Defaults to NONE.
Permitted Values are NONE, ALL, or any valid GLA. NONE removes all entries in the list and add the Permit None record.
ALL removes all entries in the list and allow any GLA to be used.Values append
to the existing list of GLA PermissionsFor the first occurrence of a Contact in the import file, if a GLA Permission value is provided, this will replace the entire list of existing GLA Permissions for this Contact. Successive lines in the import file will append GLA Permissions. There is no way to just append individual values. The entire list will get replaced by the import.
Adding any valid GLA to the list removes the Permit None record.
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