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Release 2020.3 is now available; it is a major release that contains many new features, bug fixes, and refinements.

We will begin scheduling 2020.3 updates on customer Test systems starting today, October 14th, 2020.

Notable Changes

  1. Major Changes to CustomerCenter
    1. Redesigned Persistent Cart
    2. Save Incomplete Requests
    3. Updated Submission Process
    4. Completely Redesigned Cart layout
    5. Customizable Widgets
    6. Customizable Menus & Links
    7. Redesigned Attachment Uploader
    8. Redesigned Change Menu options in CustomerCenter
    9. Added Training Videos for the new CustomerCenter features to the PCR-360 Wiki. 
  2. Added PHP 7.4 support
  3. Added Expense Management
  4. Multiple Improvements to MAC Address Support in Service Desk and Inventory
    1. The MAC Address is now a unique value across all Equipment Records and is enforced by a database constraint. 
    2. Note: Before upgrading to 2020.3, you will need to remove any duplicate MAC Addresses. An AdHoc query to find duplicate values has been provided in the AdHoc Library.
  5. Added Service Desk Action User Defined Fields.
  6. Added Documentation to the PCR-360 Wiki for Tracking Non-Traditional Services (e.g. software licenses).


Please review the Database Changes in 2020.3 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2020.3; the first session is scheduled for November 4th at 11:00 AM Eastern, and the second is scheduled for November 5th at 4:00 PM Eastern.

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Bug Fixes
New Features


Changed Features
Improved Performance
Removed Features

...
Table NameChangeTable Changes
CC_THEME_ELEMENTSUpdatedAdded new theme values.
USER_DEFINED_FIELDS_ASSOCUpdated
ADD SECOND_CRITERIA_COLUMN VARCHAR(50)
ADD SECOND_CRITERIA_RECID INT(11)
Updates data in the CRITERIA_VALUE column.
CC_CONTENT_WIDGETSNew
CC_CONTENT_WIDGET_PLCMTSNew
CC_CONTENT_WIDGET_ROLESNew
CC_REQUESTSNew
CC_PACKAGESNew
CC_REQUEST_ACTIONSNew
CC_REQUEST_STANDALONE_EQPNew
PERMISSIONS_MDL_CNTRLLRSUpdated
Updates data in the CONTROLLER_NAME column.
MENUUpdatedUpdates data in the TEXT column.
AGG_VENDORCHRG_CHARGECODESNew
AGG_VENDORCHRG_IMPORTFILENew
AGG_VENDORCHRG_SERVICEIDNew
AUDIT_VENDOR_CHARGESNew
IMPORT_RECORD_FORMATSUpdated
ADD `AUDIT_THRESHOLD_PERCENT` DECIMAL(18,5)  NULL
ADD `AUDIT_THRESHOLD_AMOUNT` DECIMAL(18,5)  NULL
ADD `AUDIT_THRESHOLD_STATUSDAYS` INT  NULL
ADD `AUDIT_EXPECTED_CHARGES` LONGTEXT  NULL
EQUIPMENT
Updated
ADD UNIQUE INDEX EQUIPMENT_12 (`MAC_ADDRESS`)
SERVICE_DESK_CABLING_PIT
UpdatedIncreased the size of columns FROM_EQUIPMENT_CATALOG
and TO_EQUIPMENT_CATALOG columns to 255 characters
SERVICE_DESK_EQP
Updated
ADD COLUMN `EQUIPMENT_ID` VARCHAR(100) NULL
ADD COLUMN `ASSET_TAG` VARCHAR(100) NULL
ADD COLUMN `MAC_ADDRESS` VARCHAR(20) NULL
SDA_SERVICE_DETAILS
Updated
ADD COLUMN `RATING_GROUP_LISTS_RECID` INT NULL

Metadata Schema

Table NameChangeTable Changes
No Changes
...
Table NameChangeTable Changes
SERVICE_DESK_CABLING_PIT
UpdatedIncreased the size of columns FROM_EQUIPMENT_CATALOG
and TO_EQUIPMENT_CATALOG columns to 255 characters
...