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PCR-360 supports importing of Call Detail Records (CDR). The Import utility allows the administrator to map out the format for the CDR files that are imported into PCR-360 and make changes as required Required to the CDR import without any assistance from PCR. Typically monthly CDR imports include any sort of phone switch or communication manager (Avaya, Cisco, SL-1, SL-100, 5ESS, NEC, Nortel, etc) or data from carriers like Verizon, ATT, and Sprint, etc.
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On occasion, it might be necessary to manually enter Call Details into PCR-360. This usually happens with a small number of records, where an automatic process would be unnecessary. This is handled with the button.
- Click the
button. - The 'Add New Call Details' form opens.
- Enter the required Required information
- Click the
button.
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A User can view the raw data of the Import File by clicking the 
button. If the record was manually entered the User gets a message that reflects that it's a manually entered record. Otherwise, the User is able to view the record's raw data.
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