Service Now Integration is built upon PCR-360's Custom API Endpoints. Service Now will send its requests to the appropriate Endpoint and PCR-360 will process the details accordingly.
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<?php // Creates an incident with ServiceNow data in the ServiceNow Details UD table // log the original request JSON in the SERVICENOW_DETAILS UDF table $details = ["data" => []]; $systemValues = [ "apikey" => "apikey", "typeformat" => "typeformat", "module" => "module", "controller" => "controller", "action" => "action", "request_method" => "request_method", "limit" => "limit", "page" => "page", "tenants_recid" => "tenants_recid", "ident" => "ident" ]; $data = array_diff_key($request, $systemValues); foreach ($data as $field => $value) { $details["data"][] = [ "LABEL" => $field, "VALUE" => $value ]; } // set the save data $payload = [ "type" => "IN", "csr" => "1", // User PCR Demo "udf_SERVICENOW_NUMBER" => trim($request["servicenow_number"]), // SERVICENOW_NUMBER "udf_SERVICENOW_DETAILS" => json_encode($details), // SERVICENOW_DETAILS ]; $result = $this->call("saveServiceDesk", $payload); $response = ["servicedesk_number" => $result["data"]]; |
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