Release 2021.2 is now available; it is a minor release that contains new features, bug fixes, and refinements.

We will begin scheduling 2021.2 updates on customer Test systems starting, August 30th, 2021.

NOTE: PHP 7.4 IS REQUIRED for this upgrade.

Notable Changes

• Added
  • Action UDFs to the API.
  • International Support: Address Forms now support other countries in addition to the United States.

  • A master Perspectives Grid that displays all User Perspectives system-wide.

    • Note: This may affect some existing perspectives and you may need to recreate them. 
  • Purchase Order Import.
• Remarks can now be added to Charge Catalogs via the Form.
• User Defined Fields now support Category Inheritance for Services and Equipment.
• The Getting Started page in the wiki was revamped to give it an onboarding and training focus (to aid in training new employees and learning PCR-360).

Please review the Database Changes in 2021.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2021.2. The first session is scheduled for September 7th at 11:00 AM Eastern, and the second is scheduled for September 8th at 3:00 PM Eastern.

Key

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Release 2021.2.4 (11-18-2021)

Component	Description	Type	Incident(s)	Documentation
API	The Service Desk API now enforces providing a rating group for Auth Codes only when the configuration option USE_RATING_GROUP, is set to true.	Image Modified
Archiving	Archiving Service Desk Items with more than 1000 child items will no longer fail.	Image Modified	IN-6259
	If BILL_ZERO_COST is set to false, $0.00 nonrecurring charges will be ignored when determining archive eligibility.  (i.e. When BILL_ZERO_COST is set to false Service Desk Items with only $0.00 nonrecurring charges can be archived, even if the Service Desk Item has not been Billed)	Image Modified	IN-6970
Billing	Corrected the 2021.1 upgrade process that incorrectly added Call and Usage to Non-Recurring Charges total on Bill grid.	Image Modified	IN-7263
	The View Bill now displays only the lowest level of the Department Hierarchy.	Image Modified		View Bill
Cable	Improved the performance of several Ports/Pins/Lens queries.	Image Modified Image Modified
	Filtering the port on the Equipment Ports/Pins/Lens grid no longer throws an error.	Image Modified
Catalogs	On the GLA grid, the "Select GLA Format" selector allows switching to the first format if you switched to another.	Image Modified	IN-7323
	GLA components can now be up to 100 characters long, up from 50.	Image Modified
	Disallowing adding a Building inside a Building now works properly for 2021.2 and later.	Image Modified
CustomerCenter	Custom Validation error messages now work correctly in CustomerCenter.	Image Modified	IN-7254
	Fixed a bug that prevented the Service ID from showing when viewing a Service Request / Order in CustomerCenter. Also changes to the Request Tracking grid to be more descriptive of Orders.	Image Modified	IN-7144
Imports & Exports	Fixed bug where some Service Orders Actions created by Import were not filling in Existing Service's Location, Rating Group, and Reference.	Image Modified
	The scheduled export email field now supports up to 500 characters, up from 200.	Image Modified	IN-7249 IN-7102 IN-6929
General	Corrected browser scripting issues that caused problems with the following: Bulk adding inventory Sending Coordinator Emails, or Invoice Emails on Approved Bills Opening Service Desk Items from the Manage Service Form Submitting a request	Image Modified	IN-7237 IN-7246 IN-7284 IN-7322
	Restores most Perspectives lost with the 2021.2 upgrades.	Image Modified	IN-7167
	Fixes an issue with International Address support that prevents users from creating and using "Custom" countries. This change removes the "Other International" option in favor of adding "Custom" countries to the Countries list.	Image Modified		List Values
Service Desk	Corrected an issue preventing the creation of Remove Equipment Actions on Service Order Actions, Incidents, etc.	Image Modified	IN-7296 IN-7257
	The Append to Service Remarks checkbox no longer unsets itself.	Image Modified	IN-2825 IN-2916 IN-6968 (IN201936573)
Switch Interfaces	Requests made to Inactive Cisco Service hosts no longer cause a fatal error.	Image Modified	IN-7129
	Call Forwarding options now save properly on a Directory Number (Cisco). Picker cells on a User-Defined Table, or Cisco forms, no longer display "null" when cleared.	Image Modified	IN-6991

Release 2021.2.3 (10-15-2021)

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ADDRESSES

ADD `ADDRESS_COUNTRIES_LISTS_RECID` INT NULL;

MODIFY (`CITY` VARCHAR2(100) NULL);

MODIFY (`STATE` VARCHAR2(50) NULL);

MODIFY (`ZIP_CODE` VARCHAR2(10) NULL);

BARCODE_PHYS_INV

BARCODE_PHYS_INV_ASSETS

BARCODE_PHYS_INV_UNITS

CHRG_CATALOG_REMARKS

CONTACTS_REMARKS

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

DEPT_HIERARCHY_REMARKS

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

EQUIPMENT_REMARKS

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

GLA_ACTIVITY

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

LOCATIONS_REMARKS

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

PAYMENTS_REMARKS

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

PURCHASE_ORDER_ACTIVITY

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

RETURN_ORDER_ACTIVITY

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

SERVICE_DESK_ACTIVITY

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

SERVICES_REMARKS

ADD `AUTHOR_CONTACTS_RECID` INT NULL;

USER_DEFINED_FIELDS_ASSOC

ADD `INHERITANCE` TINYINT(1) DEFAULT NULL NULL;

USERS_PERSPECTIVES

MODIFY IDENTIFIER VARCHAR(100) NULL;

Metadata Schema

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