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Dept. Hierarchy
Datatype is Hierarchical String or String.
Permitted values must be the full Dept. Hierarchy Path and Code values not the Department Hierarchy Name fieldThis Import expects the Department Hierarchy code, not the Name.
The value for this field can be the full Hierarachial Path, or it can be just the last part of the Path. If you provide only the last part, then there is a chance that there could be duplicate values in the database. If duplicate values are found, then you will get an error.
Default GLA
Datatype is Hierarchical String.
Default SLA
Datatype is Hierarchical String.
Default Incident SLA
Datatype is Hierarchical String.
Minimum Amount
Datatype is String.
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