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- Define a date range to search.
- Users can type in the range requested.
- A User use the selection feature. Simply click in the Date Range box to bring up a wide range of date options.
- Users can type in the range requested.
- Select the Service Host
- Define the Thresholds for Call Count and Duration of the Call.
- The Call Count Threshold allows a User to define what constitutes a low call volume
- The Duration Threshold allows a User to set all calls longer than the Threshold, in seconds to be ignored by the Report.
- Click the
button. - When the Report is complete, the system will send the User the Report through the Messaging System.
Zero/Low Calls Report Details
The Zero/Low contains Calls from Phone and Auth Code Services, and has the following information:
- Services Recid
- Service ID
- Service Catalog
- Status Date
- Last Call Datetime
- Call Count
- Location
- Owner
- GLA
- Rating Group (if this configuration is turned on)
- Service Host
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