Release 2022.2 is now available; it is a minor release that contains new features and refinements. 

NOTE:PHP 8.1 IS REQUIRED for this upgrade.

We will begin scheduling 2022.2 updates on customer Test systems starting on January 4th, 2023.

Notable Changes

• PHP 8.1 Required
  • Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system
• API
  • Added a new API Endpoint for Service Desk Charges.
  • Added the ability to create Inquires via the API.
• CustomerCenter
  • Added split funding in CustomerCenter (i.e., the ability to split charges across multiple GLAs).
• Inventory
  • Internal IP ranges can now be configured to allow duplicate addresses.
• Service Desk
  • Contacts from an Estimate are now carried over to the Order or Action when completed.
  • Added an Assign to Me button on the Service Desk Workflow grid. The button assigns the logged-in user as the worker of the workflow.

Please review the Database Changes in 2022.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2022.2. The first session is scheduled for January 17th at 11:00 AM Eastern, and the second is scheduled for January 18th at 3:00 PM Eastern.

Key

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Component	Description	Type	Incident(s)	Documentation
Billing	Added Charge Catalog specific Tax Rates.		IN-8828	Charge Catalogs Tax Rates
	Fixed a bug causing missing charges under Oracle when a charge is encountered that has a zero quantity.		IN-9032
	Fixed a typo in the Email Invoice Contacts prompt.		IN-8663
	Corrects inability to filter by GLA on the View Bill when contact has no explicitly defined GLA permissions and does not inherit any explicitly defined GLA permissions from the departments to which they are assigned as a coordinator.		IN-9008
Cable	Adding a PPL Range where the Low and High Prefix value contains an 'E' within the string no longer causes an Oops error
Catalogs	Adding Locations no longer has a dependence on Views which could cause errors when certain database tables were missing.		IN-8610 IN-8694 IN-8462
Communications	Added support for Cisco Unified Communications Manager version 14.		IN-8883 IN-8984
CustomerCenter	Added UDFs to General Inquiries in CustomerCenter.			User Defined Fields Service Desk Tabs
	Stand Alone Equipment "Actions" now show up in approval queues after they are submitted.		IN-9195
	Fixed an error preventing users from adding pictures to Packages.		IN-8946
	Fixed a bug that allowed CustomerCenter Requests that require approval to be submitted directly to PCR-360 Service Desk		IN-9195
General	Perspectives you subscribe to are longer available for sharing. Only Perspectives that belong to a user may toggle sharing.
	The Escalation Sequence Log no longer throws an error on Oracle when the "Result Data" is larger than 4000 bytes.		IN-8920
	Relative Date filters no longer stop at noon on the last day.		IN-8982
	The View Saved Perspective grids now have a column to distinguish Admin Default Perspectives. Admin Default Perspectives are now strictly limited to one per grid identifier. Perspectives no longer allow blank names.
	Fixed an error preventing Custom Validations errors from displaying in Custom Validation Messages.
Imports & Exports	The Service Order Import now supports "Swap" Actions.	Image Removed		Service Order Imports
	Corrects which error displayed on an Import line if the line had multiple errors. Previously the wrong error message might be displayed.
	Fixed an error that prevented the Service Import from updating the Department Owner.		IN-9223 IN-8565
	GLA Import Fixes Yes and No values are now properly recognized for the Taxable field in the GLA Import The Import now requires a non blank Component value for the required GLA Components. The Import now allows Revenue and Expense flags to update to True, but error if you try to update to False. Improved the logic that will let the GLA Import skip a GLA update if nothing is changing, to prevent unneeded Audit records. GLAs now always import as Active if the status is not specified The Expense flag is now properly set to FALSE, when the Import sets it to FALSE The Import no longer allows the GLA Format to change The Import will no longer allow a GLA to be created with a blank GLA Format The Import no longer throws an SQL error when creating a new Address record. The Import no longer garbles the GLA string if the first component is blank The Import will now throw an error when the provided number of GLA Components does not match the GLA Format.		IN-2877	GLA Import
	Fixed a bug in Call Import that would cause the Origination number vhdata lookup to fail if the number was formatted with hyphens.
	Call Imports no longer cause an SQL error if the Duration value does not match the field format mask.		IN-8974
	The Service Order Import will now throw an error if you try to do a change action on a Service that is not Active, Suspend, or a Custom status.		IN-8565
	Fixed bug in the Equipment Catalog Import that would throw an incorrect error about the Provisioned flag.
Knowledgebase	Fixed Anchor Tags on Knowledge Base Articles that were not working properly.
People	Optimized the Contact picker across PCR-360.
	The Customer Tab is now visible if the Contact is a User, Customer, or Worker.
	The Billable flag on Time Entry is now editable after it is set (so it can be unset if not billed yet).		IN-2860
Inventory	Added Purchase Order Number to the Equipment form.		User Group 2019	Equipment
	The Inventory Report no longer triggers an error on Oracle.		IN-5167 IN-5687
	The Print button for Purchase/Return Orders no longer throws an error with PHP 8.1.		IN-9014 IN-8864
	Fixed a PHP 8.1 bug that prevented creating API Barcode Warehouse Bulk Add transactions.
Notifications	Notifications no longer fail to send when any of the contacts on the notification do not have an email address.		IN-9087
Services	The Range of Services form no longer fails if the Pools table is empty.		IN-8939
	Creating a Contact from a Service form will no longer error when the phone number matches the Service ID.		IN-8608
Service Desk	Added the Charges and GLA Tab to Service Desk Estimates.		IN-8683
	Completed "Remove" Equipment Actions on Service Desk can no longer be "Voided".		IN-7905
	Fixed a PHP 8.1 related error on the Workflow tab.		IN-9024
	Equipment restrictions are now properly enforced on Work Orders.		IN-5137
	Opening Work Orders from the Calendar View no longer throws an error		IN-8953
	Directory flags on Contact Phone Numbers will no longer get unset when completing a Service Order Action with a Service which has the directory flag unset.		IN-8678
	Service Desk Actions no longer save Audit records with invalid Created Date values.		IN-8989
	The Historical Path button now correctly displays the cable path for Remove Actions.
	Voiding an Order or Action now properly triggers the Workflow Void event.		IN-2957
	Completed Service Desk Equipment can no longer be Voided.		IN-7905

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Added a new event

Dropped the unique key on the IP_ADDRESS column

ADD `AUTHENTICATION_LOG_DAYS` INT DEFAULT 365 NULL

Metadata Schema

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