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Release 2022.1 is now available; it is a major release that contains many new features, bug fixes, and refinements. This is also our next Long Term Support (LTS) release. Version 2022.1 replaces 2021.1 as our LTS release, meaning 2021.1 is no longer supported. An LTS release is a Major Release that PCR will support for at least 12 months. Release 2022.1 will be supported for 24 months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. Once the next LTS is released, PCR will work with customers to move them to the next LTS release.

NOTE: PHP 7.4 or PHP 8.1 are REQUIRED for this upgrade. We will begin scheduling 2022.1 updates on PHP 8.1 Is required starting with hotfix 2022.1.5 or later.

We will begin scheduling 2022.1 updates on customer Test systems starting, on June 17th, 2022.

Notable Changes

PHP 8.1 Support
- Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system.
Redesigned CustomerCenter Approvals Process
Billing Improvements
- Added trackable Quantities to the ViewBill and Bill Details Transactions.
- Added Selective Billing to the Charge Catalog. Allows billing MRC Charges for specific months while skipping others.
- Added Service/Equipment Location to the View Bill and Bill Details grid
- Added a Custom Text configuration option to the Invoice below the header information
- Added a configuration option to move the Remittance Coupon to the first page of an Invoice
Added a new Custom Logic Library to the Wiki
Optimized the Message Icon Checker
Optimized Service Desk Actions Report, SLA Metrics, and SLA Workflow Metrics grids.

Please review the Database Changes in 2022.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2022.1. The first session is scheduled for June 28th at 11:00 AM Eastern, and the second is scheduled for June 29th at 3:00 PM Eastern.

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Bug Fixes
New Features
Changed Features
Improved Performance
Removed Features

Release 2022.1.6 (06-26-2023)

Component	Description	Type	Incident(s)	Documentation
API	Creating an Inquiry from the API no longer fails when using an SDC that has Default Charges.	Image Added
Billing	Multiple fixes related to downloading a CSV from the View Bill Corrects an error when downloading CSV from View Bill full detail view. Corrects a MySQL error when attempting to download CSV from View Bill by Charge Account Full Detail View. Corrects an error when downloading CSV from the Service View Bill.	Image Added	IN-2840 IN-9040 IN-9149
	Fixed formatting issues with the Bill Coordinator (HTML) Emails.	Image Added	IN-9521
	Prevents duplicated exports for the Bill Completion event.	Image Added
	Corrected an issue causing Billing Error Calls/Usage to generate duplicate billing when the Billing Error(s) are corrected.	Image Added	IN-9375
	Corrects GLA Billing Estimate when a GLA is assigned to a Service with a separate Usage GLA for Calls	Image Added	IN-8498
Cable	Added a clarification message on what Ports/Pins/Lens are transferred when using the Transfer All functionality. Note: Child Equipment Ports/Pins/Lens are not transferred with the parent PPL.	Image Added	IN-9249	Inventory - Ports/Pins/Lens
Cable	Fixes an issue where Notes copy to a new Path Leg when using Save and Continue on the Service Desk Cabling and Path Legs forms.	Image Added	IN-8106 IN-9383
CustomerCenter	The SDCs available for Packages are now limited to SDCs that have a Service/Equipment Catalog defined. (Allowing the "Any" option for the Catalog caused problems)	Image Added
CustomerCenter	CustomerCenter Request tracking grid can now properly sort by Submitted Date.	Image Added	IN-9039
General	Adds a Bulk Update History Form to allow users to view the entire Bulk Update History output. (since the grid truncates the output to 4000 characters).	Image Added	IN-9108 IN-9271
	Corrects the error message in PHP 8, on Mysql, generated when the Call Archiving process gets a duplicate error.	Image Added
	Fixed Default Form Perspectives not loading	Image Added	IN-9608
	Resolves an issue where a Contact without a phone number fails the phone number password reset check. (this was preventing password resets for contacts without a phone number)	Image Added	IN-9506 IN-9535
	Corrects an "Oops Error" when trying to create a Crystal Report Batch. Also corrects an error with PHP 8 when triggering the batch events.	Image Added	IN-9621
Imports & Exports	Improved the validation failure for bind param mismatches when manually running an Export. Fixes an issue in PHP 8 when referencing a bind parameter that isn't used for the Export query.	Image Added	IN-8999
	An Export File Format now must be saved before adding a Schedule/Event.	Image Added
	The Service Order Import no longer allows you to modify an existing order if it is not Pending or Hold status.	Image Added	IN-9407 IN-9417
	Fixed a PHP 8 error in the Ports/Pins/Lens Import that caused a crash if the VLAN was not mapped.	Image Added	IN-8948
Services	Inactive Service Locations no longer show up on the Services Grid.	Image Added	IN-9175	Services: Fields, Logic & Rules
Service Desk	Adds clickable links for Service Desk item numbers in remarks on the remarks grid and on the view remarks tab of the Activity/Remarks form.	Image Added	IN-8700	Service Desk Activity/Remarks
	New Grid Report Columns Adds a "Project" column to the View/Report Actions grid (Service Desk > View / Report > Actions) Adds an "Associated SD Item" column to the View/Report Actions grid (Service Desk > View / Report > Workflow).	Image Added	IN-8432	Service Desk Reports
	Adds the Override Expense GLA column to the Equipment tab grid.	Image Added	IN-8609	Service Desk Equipment
	Optimized the queries used when printing a Service Order (thus improving the report generation speed)	Image Added	IN-8603
	Resolved an issue where the Service Picker on Service Desk Up/Down Actions could cause an error.	Image Added	IN-9272
	Cable Paths on Incidents are now updating the Pair/Strand Status.	Image Added	IN-9292
	Eliminated an error on the Service Desk Estimate Labor form when Billable is checked and a Workgroup is selected prior to entering the Hourly Rate.	Image Added	IN-8958
	Fixed the Service Desk Action Save to properly set the appropriate flags for the MOVE component of a CHG_SWAP action (and allow Custom Validation to see Service Desk Info for Swap Actions).	Image Added	IN-9135
	The Service Desk Equipment Form now has an Update Equipment Action drop-down option (when applicable).	Image Added	IN-8038

Release 2022.1.5 (03-10-2022)

Note: This release requires PHP 8.1

Component	Description	Type	Incident(s)	Documentation
Billing	Added Charge Catalog specific Tax Rates.	Image Modified	IN-8828	Charge Catalogs Tax Rates
	Fixed a bug causing missing billing transactions under Oracle when a charge is encountered that has a zero quantity.	Image Modified	IN-9032
	Fixed a typo in the Email Invoice Contacts prompt.	Image Modified	IN-8663
	Corrects inability to filter by GLA on the View Bill when contact has no explicitly defined GLA permissions and does not inherit any explicitly defined GLA permissions from the departments to which they are assigned as a coordinator.	Image Modified	IN-9008
Cable	Adding a PPL Range where the Low and High Prefix value contains an 'E' within the string no longer causes an Oops error
Catalogs	Adding Locations no longer has a dependence on Views which could cause errors when certain database tables were missing.		IN-8610 IN-8694 IN-8462
Communications	Added support for Cisco Unified Communications Manager version 14.	Image Modified	IN-8883 IN-8984
CustomerCenter	Added UDFs to General Inquiries in CustomerCenter.	Image Modified		User Defined Fields Service Desk Tabs
	Stand Alone Equipment "Actions" now show up in approval queues after they are submitted.	Image Modified	IN-9195
	Fixed an error preventing users from adding pictures to Packages.	Image Modified	IN-8946
	Fixed a bug that allowed CustomerCenter Requests that require approval to be submitted directly to PCR-360 Service Desk	Image Modified	IN-9195
General	Perspectives you subscribe to are longer available for sharing. Only Perspectives that belong to a user may toggle sharing.	Image Modified
	The Escalation Sequence Log no longer throws an error on Oracle when the "Result Data" is larger than 4000 bytes.	Image Modified	IN-8920
	Relative Date filters no longer stop at noon on the last day.	Image Modified	IN-8982
	The View Saved Perspective grids now have a column to distinguish Admin Default Perspectives. Admin Default Perspectives are now strictly limited to one per grid identifier. Perspectives no longer allow blank names.	Image Modified
	Fixed an error preventing Custom Validations errors from displaying in Custom Validation Messages.	Image Modified
Imports & Exports	The Service Order Import now supports "Swap" Actions.	Image Modified		Service Order Imports
	Corrects which error displayed on an Import line if the line had multiple errors. Previously the wrong error message might be displayed.
	Fixed an error that prevented the Service Import from updating the Department Owner.		IN-9223 IN-8565
	GLA Import Fixes Yes and No values are now properly recognized for the Taxable field in the GLA Import The Import now requires a non blank Component value for the required GLA Components. The Import now allows Revenue and Expense flags to update to True, but error if you try to update to False. Improved the logic that will let the GLA Import skip a GLA update if nothing is changing, to prevent unneeded Audit records. GLAs now always import as Active if the status is not specified The Expense flag is now properly set to FALSE, when the Import sets it to FALSE The Import no longer allows the GLA Format to change The Import will no longer allow a GLA to be created with a blank GLA Format The Import no longer throws an SQL error when creating a new Address record. The Import no longer garbles the GLA string if the first component is blank The Import will now throw an error when the provided number of GLA Components does not match the GLA Format.		IN-2877	GLA Import
	Fixed a bug in Call Import that would cause the Origination number vhdata lookup to fail if the number was formatted with hyphens.
	Call Imports no longer cause an SQL error if the Duration value does not match the field format mask.		IN-8974
	The Service Order Import will now throw an error if you try to do a change action on a Service that is not Active, Suspend, or a Custom status.		IN-8565
Knowledgebase	Fixed Anchor Tags on Knowledge Base Articles that were not working properly.	Image Modified
People	Optimized the Contact picker across PCR-360.	Image Modified
	The Customer Tab is now visible if the Contact is a User, Customer, or Worker.	Image Modified
	The Billable flag on Time Entry is now editable after it is set (so it can be unset if not billed yet).	Image Modified	IN-2860
Inventory	Added Purchase Order Number to the Equipment form.	Image Modified	User Group 2019	Equipment
	The Inventory Report no longer triggers an error on Oracle.		IN-5167 IN-5687
	The Print button for Purchase/Return Orders no longer throws an error with PHP 8.1.		IN-9014 IN-8864
	Fixed a PHP 8.1 bug that prevented creating API Barcode Warehouse Bulk Add transactions.
Notifications	Notifications no longer fail to send when any of the contacts on the notification do not have an email address.	Image Modified	IN-9087
Services	The Range of Services form no longer fails if the Pools table is empty.	Image Modified	IN-8939
Services	Creating a Contact from a Service form will no longer error when the phone number matches the Service ID.	Image Modified	IN-8608
Service Desk	Added the Charges and GLA Tab to Service Desk Estimates.	Image Modified	IN-8683
	Completed "Remove" Equipment Actions on Service Desk can no longer be "Voided".		IN-7905
	Fixed a PHP 8.1 related error on the Workflow tab.		IN-9024
	Equipment restrictions are now properly enforced on Work Orders.		IN-5137
	Opening Work Orders from the Calendar View no longer throws an error		IN-8953
	Directory flags on Contact Phone Numbers will no longer get unset when completing a Service Order Action with a Service which has the directory flag unset.		IN-8678
	Service Desk Actions no longer save Audit records with invalid Created Date values.		IN-8989
	The Historical Path button now correctly displays the cable path for Remove Actions.
	Voiding an Order or Action now properly triggers the Workflow Void event.		IN-2957
	Completed Service Desk Equipment can no longer be Voided.		IN-7905

...

Release 2022.1.4 (12-19-2022)

Component	Description	Type	Incident(s)	Documentation
API	Corrected the Services Charges and Equipment Charges API behavior when MRC_CHANGE_FORCE_PRORATE is turned off.	Image Modified	IN-8843	Services API
API	The Service API now allows Catalog changes for Services with a status other than "Available." Following the same rules as the Services Bulk Update. (Previously the API was only allowing Catalog updates on "Available" Services)	Image Modified	IN-8832
Archiving	Added additional columns to archived Service Desk records to more accurately associate with Services/Equipment that may have had ID changes or no ID.	Image Modified
Billing	The configuration option BILL_COORDINATORS_SUBJECT now allows customers to add the Bill Date Range to the email subject line.	Image Modified	IN-8397	Billing Parameters
	Corrected the HTML Coordinator Billing emails to remove extra line feeds.	Image Modified	IN-8848
	Fixed a bug that can cause the Call-Rating event to crash if none of the calls in a file successfully rate.	Image Modified
	Creating new charges no longer shows "$NaN" in the amount field before entering an amount.	Image Modified
	Corrected HTML Bill Coordinator email Content-Type when not including Attachments.	Image Modified
	The Reference field on Task Actions is now displayed on the View Bill.	Image Modified	IN-8275
Cable	Resolved an issue where the status was required to update PPL ranges.
Catalogs	Users can now enable the revenue/expense flags anytime on Existing GLAs.	Image Modified	IN-8454	G/L Accounts (GLA Catalogs)
Catalogs	Charge Catalogs now require a default amount when not a category. (The Charge Catalog form no longer triggers a save error for missing a default amount.)		IN-3231
CustomerCenter	The CustomerCenter Service Catalog List view no longer lists the description twice.	Image Modified
	Number UDFs in CustomerCenter now validate against the configured maximum value (for integers) and display a helpful error message if the maximum value allowed is exceeded.	Image Modified	IN-8438 IN-8479 IN-8109 IN-8867
	Corrected the Zero/Low Calls Report to include missing Calls/Services after the report was optimized.	Image Modified
General	Form Perspectives can now be saved as application/browser bookmarks. Clicking the bookmark link will open a new form using a specific perspective.	Image Modified		Grid Toolbar Perspectives Data Entry Form
	Grid Perspectives can now disable pickers from auto-loading.	Image Modified	IN-8279 IN-8304	Grid Toolbar Perspectives
	Optimized Custom Logic validation.	Image Modified	IN-8612
	Expanded the list of available forms for AdHoc Grid Buttons on the AdHoc Grid builder.	Image Modified	IN-2984	Reporting on Adhoc Grids
	Corrects a failure when trying to restore data from the AUDITS archive tables.	Image Modified
	SSO (single-sign-on) authentication now updates the email addresses when it is changed in the SSO system (i.e., shibboleth IdP).	Image Modified
	Users can no longer delete all UDF associations from a UDF. (Removing all UDF Associations breaks the UDF Order Grid.)	Image Modified	IN-7868 IN-8920 IN-6096 IN-7536
	Replaced hyphens with underscores for LISTS CODE values. This corrects an error caused when rearranging list values for UDF dropdowns.	Image Modified	IN-8549
Imports & Exports	Optimized the automated Import File process to improve the processing speed. This is most noticeable for customers with a very large Import Files table. Note: this only improves the speed for Import Formats that do not allow duplicate files.	Image Modified	IN-8523
	Prevents Hierarchy Tables from triggering Path update events if nothing was changed.	Image Modified	IN-8105
	The Service Order Import now requires the keyword 'CREATE' in the Service Desk number field to create a new Order (previously, a blank value did that). Note: You should check your Service Order Imports and make necessary changes to your import files once the patch is applied to ensure new Orders are created as expected.	Image Modified		Service Order Import Work Order Import
	Added Operator Call Type for calls that dial zero.	Image Modified	IN-8327
	The Charge Catalog Import now allows a specific date for the new Effective Date parameter. (this date will be used when stopping/updating Charges).	Image Modified
	Fixed a bug that caused the Service Import to not change between owner types (contact or dept hierarchy) correctly. e.g., changing a Contact Owner to a Department Owner or vice versa		IN-8565
	Updating the Bill Due Date on an Import File no longer fails to update the Charges when some of the Charges from that file have already been deleted.		IN-8616 IN-8635 IN-8223
	Fixed a bug that caused the Call Import to crash when processing incoming calls with a blank or anonymous "from number."
	Fixed an Oracle error that can happen when trying to use "Save New" on an existing Import Definition.		IN-2868
	The Equipment Catalog Import will now correctly use the Catalog flag values mapped in the Import Definition, rather than defaulting to "false" (i.e., turned off or blank).
	The Contact Import no longer leaves behind the "None" Permission when using the GLA Permission Clear flag.		IN-8341
Inventory	Prevents adding custom values for Purchase Order Status.
Inventory	Saving Unassigned Equipment no longer forces the Billable flag "on" in cases where all Charges on the Equipment are not marked as "Billing Complete."		IN-8546
Services	Changed the text on the "Save New" button to "Create Range" on the Add Service Range Form.	Image Modified		Services
Service Desk	Added CSR (Customer Service Representative) to the Actions grid.	Image Modified	Users Group 2022	Service Desk Reports Service Desk Tabs
	Added the Charge Action to the Service Order Printout.	Image Modified
	Service Desk "Import from Service" functionality no longer removes and re-adds Service Equipment on the Action. Now it will only add Equipment from the Service that has not been previously added to the Action.	Image Modified	IN-8347
	Returning consumables no longer creates bad Data and doesn't lose the Purchase Order (PO) history.		IN-6183 IN-6771
	The "Move To" field is no longer enabled on a Service Desk Action when the status field on a Completed Action is changed to Finalized.
	The Workgroup column is now displayed when using the "Existing Workflow" button on an SDC.
	The Default GLA from the Owner is now populated on an Order when creating an Order from an Estimate.
	Deleting Charges, Equipment, or Labor on the Estimate tab of a Service Desk Estimate now prompts the user to confirm the deletion.
	Service Desk Workflow Report grids now populate the Location column for Incidents.		IN-8248
	The Assigned Workflow Grid now refreshes after saving the Workflow Record opened from a Service Desk item.		IN-7373
	The Finalization message for Actions has been corrected to reflect the proper Action Number.		IN-8362
	Actions created via the 360 wizard, with an SDC that has an SLA, now correctly add the due dates.		IN-7369

...

Release 2022.1.3 (10-13-2022)

Component	Description	Type	Incident(s)
API	Corrected a fatal error in the Service Desk API under PHP 8.1	Image Modified
API	Fixed issue with Services API not allowing setting the Owner if the Service has no Owner already because the Billing Group / GLA Formats did not match.	Image Modified
Cable	Adding cable to a Service record no longer causes errors when running PHP 8.1.
CustomerCenter	The Zero/Low Calls report can now be accessed from CustomerCenter.	Image Modified
CustomerCenter	Submitting a Task from CustomerCenter no longer throws an error.	Image Modified	IN-8561
General	Fixed issues causing the GLA replace to fail.	Image Modified	IN-8705
Imports & Exports	Fixed some errors that can happen with Import Conditional Logic when using PHP 8.1.

Release 2022.1.2 (09-26-2022)

Component	Description	Type	Incident(s)	Documentation
API	Corrected an issue with the Service Desk API, where an error occurred when no existing UDF values were present on the Service Desk Record (either an Add New, or an Update on the Service Desk Record). This only affected customers running PHP 8.1.	Image Modified	IN-8343
	API Request Log is no longer filtering angle brackets.	Image Modified
	API "page" and "limit" parameters can now be lowercase.	Image Modified	IN-6217 IN-7996
	The API Services Endpoint now validates a given status using the same rules as the Services Form.	Image Modified
Archiving	Service Desk Archiving no longer causes an error when trying to archive a Service Desk item multiple times.	Image Modified
Billing	Removed deprecated code that prevented Stop Dates before the Billed Through Date on MRC Charges.	Image Modified
	Corrected an issue where BackBilling does not Charge/Credit Correctly when the Billing Cycle is not 1st of the Month through the End of the Month.	Image Modified	IN-8261
	Taxes are now correctly included in the Invoice Billed Total.	Image Modified	IN-8411
	Corrected an error when attempting to process Bill Archive Event under PHP 8 with MySQL (PDOException: There is no active transaction ).	Image Modified	IN-8449
	Viewing the Invoice Printout no longer errors for customers running PHP 8.1.	Image Modified	IN-8455
Custom Logic	Added USERS.RECID and UserID to the $user property in Custom Validation.	Image Modified
Custom Logic	Added Next and Previous buttons to the Custom Logic form.			Custom Logic
CustomerCenter	Removed copyright information from the editable CustomerCenter footer and added it to the layout. Note: This could produce redundant footer content and may require footers to be modified.	Image Modified
	CustomerCenter owner pickers now display all appropriate owner possibilities. (previously the owner pickers on CustomerCenter were only showing other coordinators of the user's department)	Image Modified
	CustomerCenter Request Tracking page now includes General Requests, and the page was overhauled to present more type-appropriate information.	Image Modified	IN-7181 IN-7501	Request Tracking
	Fixed bug in CustomerCenter Approval Criteria that would cause Owner information loss.	Image Modified
	When a Request is Denied through CustomerCenter, it is no longer assigned to the Approver who Denied the Request. It is assigned back to the user who submitted the Request.	Image Modified
	The CustomerCenter Request Name in the Shopping Cart now properly saves when pressing the ENTER key.	Image Modified	IN-5917
General	Improved the temporary file cleanup processes.	Image Modified
	Optimized Location and Warehouse Pickers to be faster.	Image ModifiedImage Modified	IN-8279
	The Location History Report will now display the Location's full path in the report drill-down.	Image Modified	IN-7995
	Deleting a Department Hierarchy record that has GLA Permissions no longer fails.	Image Modified
	Deleting a Charge Catalog record with Billing Group Pricing records no longer fails.	Image Modified
	Addresses memory and performance issues while running the Audit cleanup process against a very large dataset	Image Modified	IN-7918
	The Contact Replace no longer throws an SQLSTATE error in some instances.	Image Modified
Imports & Exports	When updating a record using the Contact Import, or the Department Hierarchy Import, if nothing changes, then the database save and audit save are skipped.	Image Modified	IN-8105
	Fixed an SQL error that might happen in the "Delete old Import Files" event.
	Charge Imports no longer copy the Charge Catalog Description into the Override Description field; the Import can now blank out the Override Charge Description.	Image Modified	IN-8053
	A few lines of non-utf8 data will no longer cause an Import to abort.	Image Modified	IN-7457 IN-7847
	Service Imports no longer erroneously report a missing Owner on an Active Service during some updates.	Image Modified	IN-8556
	When updating multiple Charges, the Charge Import will now ignore Billing Complete Charges.	Image Modified	IN-7720
Inventory	Equipment fields will now display for Add Service Desk Equipment on the Warehouse Actions form.	Image Modified	IN-8495
Inventory	Blanking out the Associated Service on Equipment no longer forced the status to Unassigned.	Image Modified	IN-6132 IN-7214	Equipment
Reporting	Fixed issue with Zero/Low Calls Report when Rating Group is disabled.	Image Modified	IN-8506
Services	The Service Pools' Add Range of Services form now properly enforces the Catalog format and masks the Service ID field if it is a single catalog pool.	Image Modified	IN-7895
Services	Bulk Updating Multiple Location Services to a Service Catalog that requires a Location no longer triggers an error.	Image Modified	IN-8239
Service Desk	On Work Orders, Service Desk Workflow will now only load SDC Workflow when an SDC is selected.	Image Modified
	Filtering by Type now works correctly on the Quick Ticks grid.	Image Modified
	Corrected an error that would sometimes display on the Service Desk Equipment form Expense Type field.	Image Modified	IN-6805
	Navigating to the Service Desk SLA Workflow Metrics Report, the grid no longer generates an Oops Error.	Image Modified
	The Service Desk Equipment no longer displays the wrong Equipment information in cases where another Equipment exists at the exact Location and belongs to the same catalog.	Image Modified	IN-7770
	The Equipment section is now available on printed Service Orders when either the Inventory or Cable modules are licensed.	Image Modified	IN-8428

Release 2022.1.1 (07-25-2022)

Component	Description	Type	Incident(s)	Documentation
Archiving	Added an Archived column to the Service Desk tab on Service and Equipment Forms.	Image Modified	IN-3555
Archiving	Service Desk Archiving now correctly moves Service Desk Cabling data on older Service Orders.	Image Modified	IN-8095
Billing	Added Importable Charges RECID column to master Charges grid. Optimized master Charges grid by adding Charge Source selector.	Image Modified	IN-8065
Billing	The Service Summary now displays the correct totals for customers who have multiple tax rates.	Image Modified	IN-8085
Cable	Resolves issue where Path To Equipment is not displayed on Ports/Pins/Lens (PPL) Grids when not linked to a PPL record.	Image Modified
CustomerCenter	Adjusted the "Add To Cart" pop-up in CustomerCenter, so it does not obscure the "Go To Cart" link.	Image Modified
	CustomerCenter now correctly sets the "New Service ID," "Location," and "Rating Group" (for phones and auth codes) to Service Desk Actions.	Image Modified	IN-7718
	The CustomerCenter Approvals page no longer errors when the user doesn't have any criteria assigned to them.	Image Modified
	The Approval Criteria grid will now refresh when criteria approvers are modified.	Image Modified
General	Added better error handling to the GLA replace.	Image Modified	IN-8211	GLA Replace
General	Corrected website link and wording in the "Unlicensed Feature" message for unlicensed features in PCR-360.	Image Modified	IN-4484
Imports & Exports	Processing a large call file containing binary data no longer crashes the rating process.	Image Modified	IN-8104 IN-8266
Imports & Exports	The Service Import no longer errors when changing to catalogs with parent-enforced formats.	Image Modified	IN-8121
Inventory	The Items at Reorder Point Report now displays items with a Reorder Point of zero that are out of stock.	Image Modified	IN-6746
Service Desk	Changing the "Transfer to Warehouse" Location on Warehouse Actions no longer changes the Equipment available on the Equipment picker.	Image Modified	IN-8080

Release 2022.1 (06-17-2022)

Component	Description	Type	Incident(s)	Documentation
Billing	Added trackable Quantities to the ViewBill and Bill Details Transactions.	Image Modified	IN-5168 IN-6160	Trackable Quantities on the Bill - Requirements Bill Details View Bill
	Added Selective Billing to the Charge Catalog. Allows billing MRC Charges for specific months while skipping others.	Image Modified	IN-4511 IN-7090	Selective Billing - Requirements Doc Bills Charge Catalogs Charge Tabs MRC Selective Billing Tab
	Added Service/Equipment Location to the View Bill and Bill Details grid	Image Modified
	Added a Custom Text configuration option to the Invoice below the header information Added a configuration option to move the Remittance Coupon to the first page of an Invoice	Image Modified	IN-3704 IN-4149	Billing Parameters Invoices
	Fixed an error triggered when switching the date range on the View Bill	Image Modified
Catalogs	Removed the "Requires Approval" flag from the Service Catalog.	Image Modified		Service Catalogs
CustomerCenter	Redesigned CustomerCenter Approvals Process The new process is more flexible for customers using the PCR-360 CustomerCenter. It also provides more options when designating which approvers should receive notifications. Approval Process Changes CustomerCenter Users can now see their own requests that are pending approval The approver is now displayed on CustomerCenter Orders (when applicable) Users can now update Denied requests (to correct missing or incorrect information) and resubmit requests for approval Stand-alone Equipment is now included in the Approval Process. Added a new Import format to Import Approval Criteria Approvals By Criteria Added a new Grid and form for Adding/Editing Approval Criteria Approvals By Department Approvals By GLA Approvals By Service or Equipment Catalog Approvals By Request Amount Thresholds Approvals By Owner Current (legacy) GLA approver settings will be migrated to the new system Approver Criteria can be modified at any time to add, remove, or update approvers Approval Notifications Notifications can now be set up to inform approvers of new Requests Approval Notifications include a clickable link to approve the request	Image Modified		CustomerCenter Approvals - Requirements Doc Approvals Cart Requests Events Quick Reference Service Desk/CustomerCenter Events
CustomerCenter	Background saves, validations, etc. (when there are multiple requests in the CustomerCenter) no longer update the request total amounts to incorrect values.	Image Modified
General	Optimized the Message Icon Checker Sets default Messages check interval to 30 minutes (after page load, while focused) Removes message checking on page load Removes dashboard checking on page load Clicking the Messages widget in the dashboard or in the corner will check for new messages A maximum of 10 messages will be displayed at a time in the messages widget Optimizes Messages Grid Query for faster performance Added a "Mark as Read" button to the messages grid Added functionality to the Messages Widget to mark all messages as read	Image Modified Image Modified		Landing Page Configuration Messages Messages Widget and Icon System Widgets
	Added a vertical scroll bar to the View Inherited GLA Permissions dialog	Image Modified	IN-7618
	The 'FILE' outgoing mail Transport Type now creates Email Files (eml) when DISABLE_EMAIL is true	Image Modified		Configuring Email Disabling All Email
	Added a Maximize button added to Pickers	Image Modified	IN-4510	Pickers
	Added a "Password Successfully Changed" message to the dashboard after a successful password reset.	Image Modified	IN-7123	Password Management
	The default refresh rate for dashboard widgets was changed from 1 minute to 30 minutes.	Image Modified Image Modified
	The auto-complete for Pickers will now use the default perspective if one exists	Image Modified	IN-4223
	Warning and Notices are no longer logged on production environments (i.e. the Environment is set to prod).	Image Modified
	Cleaned up numerous notices generated by the Equipment Bulk Update process.	Image Modified	IN-7424
Imports & Exports	Added a new Import format to Import Approval Criteria	Image Modified		Approval Criteria Import
	The Service Order Import now supports adding and changing Cable information.	Image Modified		Service Order Import
	The Equipment Import Improvements The Import can now look up a Parent Equipment by Asset Tag, Serial Number, RECID, and MAC Address. The Import can now find an existing Equipment record to update using a MAC Address. The Import now supports adding Remarks The Import now supports the Expense GLA values	Image Modified	IN-5640 IN-5965
	Contacts GLA Approval functionality removed from Imports	Image Modified
	Service Import Fixes The Import now validates the Service Pool against the Service Catalog The Import now supports MultiLocation service The Import now only enforces the same rules as the Service form for Status updates The Import no longer crashes when attempting to add or update a Service of the wrong type (i.e. attempting to update a Data Service with a Phone Service Import) The Import now copies the Service Host, Billable flag, and Report 911 flag from the Service Catalog for new services The Import now requires the Rating Group if the RATING_GROUP configuration is turned on, the Service is a Phone or Authcode, and the Service is Active. The Import now requires a GLA if the Service is Active and Billable The Import will no longer let you use Inactive Owners, SLAs, Service Hosts, Locations, Billing Groups, or Service Catalogs	Image Modified	IN-6996
	Equipment Import Fixes The Import no longer requires you to provide the Equipment Catalog when you are doing an update The Import can now parse a Hierarchical Dept Hierarchy value The Import can now parse a Hierarchical Equipment Catalog value The Import no longer lets you use Inactive Contacts, Dept Hierarchy, or Billing Group The Import now requires an Owner for Assigned Equipment The Import no longer allows Category type Equipment Catalogs to be used to create Equipment Added missing data validations to the Import Added the Billing Group Override field to the Import The Equipment ID is now required for Cabling Equipment with a status of Installed or Assigned The Purchase Price field no longer allows negative values The Asset Tag field is now required for records with a status of Installed and the Asset Flag checked on the catalog	Image Modified	IN-6681
	The country name field is now editable for Caribbean Call Rates on the Call Rate form.	Image Modified		Call Types
	Export File Format Header Line no longer errors when trying to use the add button after saving.		IN-7131
Inventory	Double-click is now enabled on the Service Desk tab of the Equipment Form.	Image Modified	IN-3928
	Added a User Defined Fields tab for Warehouse Bulk Add and Purchase Order Received Equipment. This allows applying UDF values to all added Equipment.	Image Modified		Warehouse Inventory - Purchase Order
	Equipment fields are now editable and will update the Equipment record on the Warehouse Actions form when returning or picking up Equipment.	Image Modified	IN-7984
People	Removed the GLA Approval tab from Contacts.	Image Modified
Services	Double-click is now enabled on the Service Desk tab of the Service Form.	Image Modified	IN-3928
Services	The Service Desk Activity grid on a Service now displays archived Incidents.
Service Desk
	Added the Impact field to Incident, Work Order, and Task Action printouts	Image Modified	IN-7445
	Added the Requestor E-Mail to the Service Desk printout report.	Image Modified	IN-7180
	Added a tooltip to the Service Desk Action Service Catalog picker which displays the full name of the catalog.	Image Modified	IN-4448	Pickers Service Desk Actions
	Added a Workflow Updated Event	Image Modified		Service Desk Events
	The Equipment ID, Asset Tag and MAC Address are now editable for Remove and Move Service Desk Equipment	Image Modified	IN-7279 IN-7121 IN-7984	Service Desk Equipment
	Increased the length of the Reference and Location fields on Service Desk Action forms.	Image Modified		Service Desk Actions
	Optimized Service Desk Actions Report Grid increases the load speed by 900%.	Image Modified Image Modified	IN-4244
	Removed the Denied status from Service Desk.	Image Modified
	Fixed the "SLA Metrics" and "SLA Workflow Metrics" grids to improve performance and issues preventing the grids from loading.
	The Service ID field is no longer displayed for Action types that do not have a New Service ID.		IN-6824
	Completing Service Desk Equipment from the Service Desk Equipment form will now appropriately associate the Equipment with the Service on the Action.
	Service Desk Equipment Imported from Service will now use the billable status from the Equipment instead of always turning it on.		IN-7104 IN-7161
	Print preferences will now apply when printing Incidents		IN-7930
	Resolved a formatting issue that caused action numbers over 999 to get cut off in the Service Desk tab on the Service form.		IN-7200
	Fixed an issue with the Service Desk Archive event failing when trying to archive an empty data set.		IN-8011
Switch Interfaces	Added Forced Authorization Codes to the Cisco interface	Image Modified		Cisco Interface
	Fixed a bug that prevented Phone Button Templates Form from opening.		IN-4152
	Cisco Events are no longer erroneously created for Actions performed on an Avaya CM.

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Table Name	Change	Table Changes
BILL_DETAILS	Updated	ADD `CHARGE_GLA_PERCENT` INT DEFAULT 100 NOT NULL ADD `CHARGE_QTY` DECIMAL(18,5) DEFAULT 1 NOT NULL ADD `CHARGE_QTY_RATE` DECIMAL(18,5) NULL ADD `SERVICE_LOCATION_PATH` VARCHAR(4000) NULL
CC_APPROVAL_CRITERIA	New
CC_APPROVAL_APPROVERS	New
CC_REQUESTS	Updated	ADD `PENDING_APPROVAL` TINYINT(1) DEFAULT 0 NOT NULL
CHRG_CATALOG	Updated	ADD `SELECTIVE_BILLING` TINYINT(1) DEFAULT 0 NOT NULL ADD `SELECTIVE_BILLING_BEHAVIOR` VARCHAR(20) NULL ADD `SELECTIVE_BILLING_MONTHS` VARCHAR(26) NULL
CONTACTS_GLA_APPROVAL	Removed
IMPORT_RECORD_TYPES	Updated	Data updated
NOTIFICATIONS	Updated	Data updated
SERV_CATALOG	Updated	DROP COLUMN REQUIRES_APPROVAL

Metadata Schema

...

Table Name	Change	Table Changes
SERVICE_DESK_ACTIONS	Updated	ADD COLUMN IMPACT_CODE VARCHAR(50) NULL ADD COLUMN IMPACT_VALUE VARCHAR(100) NULL

Page Comparison

Versions Compared

Old Version 28

New Version 29

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Notable Changes

Review and Refresh Session(s)

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Changed Features

Improved Performance

Removed Features

Release 2022.1.6 (06-26-2023)

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Incident(s)

Documentation

API

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Billing

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Cable

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CustomerCenter

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General

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Imports & Exports

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Services

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Service Desk

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Release 2022.1.5 (03-10-2022)

Component

Description

Type

Incident(s)

Documentation

Billing

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Cable

Catalogs

Communications

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CustomerCenter

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General

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Imports & Exports

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Knowledgebase

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People

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