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Before entering Workflow details, the User must enter the Service Desk Order Number that the Workflow is a part of.
Once the Service Order has been opened, the User must select the desired Workflow.
Once the Workflow is opened, the User can change the Workflow's Status and add Notes to it. Admin Users of the handheld can also select a different Worker.
Once a User has updated the Workflow, the Application will return them to the initial Workflow screen.
Add Equipment
Before adding Equipment, the User must enter the Service Desk Order Number that Equipment is a part of. End entered, the User will be prompted if they wish to add the To and From Locations for the Equipment.
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Once the Service Order has been found, The User can select the type of Labor to apply and select the Workgroup that action is a part of. Admin Users of the handheld can also select a different Worker.
Once a User has added Labor, the Application will ask if the User desires to apply another Labor record. If the User does, the Application will return to the previous screen. The Application will return them to the initial Labor screen if they do not.
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