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Note: one thing to be aware of while using the Scanner App is that when selecting items from a grid, even though the top row is highlighted by default in those instances, a User will still need to select that row manually if they would like to select it.
Note: due to the compressed nature of the Scanner Screens, grids within the Scanner App will contain more information than can be displayed on the screen at a time; Users are able to scroll through the grids (up/down, left/right) even though no scroll bars are present.
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This screen also provides quick access to the Admin Screen, which may be needed for the initial setup of the Scanner.
After logging in, the Scanner looks up the User's Roles, and if any Role is flagged as "Administrator", that User will be considered an Admin within the Scanner Application. Admins can update the Service Rep to any CSR, Complete Workflow for any Worker, and create Labor for any Worker.
Service Desk Equipment Lookup
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