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Currently, only new Service Desk Equipment can be created. Updating existing records is not supported.
Fields
Operation
Datatype is String
Required for adding a new record
Allowed Values: "INSERT", "UPDATE"
Denotes if the import Import should insert or update INSERT a record.
Service Desk Fields
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PREVIOUS The last saved Service Desk item from an applicable Service Desk import record format Import Record Format (Service/Work Order) is used.
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PREVIOUS The last saved Service Desk item from an applicable Service Desk import record format Import Record Format (Service/Work Order) is used.
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PREVIOUS The last saved Service Desk item from an applicable Service Desk import record format Import Record Format (Service Order) is used.
Service Desk Action RECID
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PREVIOUS The last saved Service Desk item from an applicable Service Desk import record format Import Record Format (Service Order) is used.
Action Fields
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Required for adding a new record
Action
A list value List Value or code for the list type List Type "SD_EQP_ACTIONS."
Datatype is String
Action RECID
The RECID of a list item List Value with the list type List Type "SD_EQP_ACTIONS."
Datatype is Number
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Required for adding a new record
Status
A list value List Value or code for the list type List Type "SD_EQP_STATUS."
Datatype is String
Status RECID
The RECID of a list item List Value with the list type List Type "SD_EQP_STATUS."
Datatype is Number
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The Path of an Equipment Catalog item.
Datatype is Hierarchical String
Equipment Catalog RECID
The RECID of an Equipment Catalog item.
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PREVIOUS The last saved Equipment item from an Equipment import record format Import Record Format is used.
Expense Type
A list value List Value or code for the list type List Type "EXPENSE_TYPE."
Datatype is String
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The path of a Location item.
Datatype is a Hierarchical String
From Location RECID
The RECID of a Location item.
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Multiple fields can be used for the From Location.
From Location Type
A list value List Value or code for the list type List Type "LOCATION_TYPE."
Datatype is String
From Location Type RECID
The RECID of a list item List Value with the list type List Type "LOCATION_TYPE."
Datatype is Number
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- The Equipment Action is "REMOVE"
- The Equipment Action is "ADD," and the Service Desk record is not a Service Desk Action.
To Location
Datatype is a Hierarchical String
The path of a Location item.
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Multiple fields can be used for the To Location.
To Location Type
A list value List Value or code for the list type List Type "LOCATION_TYPE."
Datatype is String
To Location Type RECID
The RECID of a list item List Value with the list type List Type "LOCATION_TYPE."
Datatype is Number
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The fully concatenated GLA path.
Datatype is a Hierarchical String
Override GLA RECID
The RECID of a GLA item.
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