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Service Pools
This grid allows you to maintain the list of Service Pools. These pools can be used to group Services(IDs) together. PCR-360 does not keep a standalone list of Service IDs; instead we have all Services (Active, Available, Inactive, etc) listed in the Services section. These services can be applied to a generic catalog and belong to multiple pools. When made Active either manually or from Service Desk there is no maintenance required on a list of Service IDs. The number remains in the pool it started in but is just not available for new requests. And when taken out of service and made Inactive the number remains in its pool even after the aging process.
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Pools can be added/removed from services in Bulk from the Service Bulk Update screen at Main > Services >Bulk > Bulk Update. Specifying pools on a Service Bulk Update will completely remove all existing pools for the selected services and replace with the selected pools. Each service must belong to one of the catalogs or an ancestor catalog specified on the selected Pools.
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Services can be used from the Pools from the Order screen at Main > Service Desk > Orders. When requesting new service an order writer will specify a Service Catalog Type on the Service Order Action and then must select from a list of Available services. The list is drawn from all these criteria:
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