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New ServiceDesk Item Created
Purpose
This Notification will send a report of any items that are created. This is valid for all the different Service Desk items including Requests (Inquiry, Service Request, Incident Request), Estimates, Service Orders, Actions, Incidents, Projects, Problems, and Quick Ticks.
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The content of the email will include the Service Desk number with the ##SD_NUMBER## placeholder of the Service Desk item that is created. There will always be a value for this placeholder.
The Type of Service Desk item will be included with the ##TYPE## placeholder, and there will always be a value for this placeholder.
The Description that is set in the Description field of the Service Desk item will be sent out as well. This value will only be included if there is a Description when the Service Desk item is created.
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