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  • This configuration file matches the file name specified in the Apache Virtual Host .
  • A starter file is included in the installation package with a place-holder license key. Please request a license key from PCR to replace the place-holder license in the configuration file.
  • The database settings here are specified when setting up and configuring Oracle or MySQL
  • Other various configurations are available and can be specified in this file. Consult PCR before setting any extra options from the Configuration Guide .

    Code Block
    languagejava
    linenumberstrue
    [default]
    [manatee : default]
    [team360 : default]
    [team360ora : default]
    [team360mssql : default]
    [servicedesk : default]
    [training : default]
    
    [prod : default]
    ; the license key is available from PCR
    licenseKey = "abcdefghijklmnopqrstuvwyxz..."
    
    constants.SERV_HOST_NAME_CRON = "pcr360.pcr.com"
    constants.ERROR_REPORT_EMAIL = "help@pcr.com"
    constants.IMPORT_FILES_PATH = "/var/www/pcr360/prod/data/inbound/"
    constants.EXPORT_PATH = "/www/www/pcr360/prod/data/outbound/"
    constants.RUNTIME_DEBUG_ALLOWED = true
    
    ; This section is for MySQL Databases
    resources.multidb.default.host = localhost
    resources.multidb.default.dbname = pcr360_prod
    resources.multidb.default.username = pcr360_usr
    resources.multidb.default.password = "encrypted_password"
    resources.multidb.metadata.host = localhost
    resources.multidb.metadata.dbname = pcr360_prod_metadata
    resources.multidb.metadata.username = pcr360_usr
    resources.multidb.metadata.password = "encrypted_password"
    resources.multidb.report.host = localhost
    resources.multidb.report.dbname = pcr360_prod
    resources.multidb.report.username = pcr360_usr
    resources.multidb.report.password = "encrypted_password"
    
    ;For mysql ssl with php7, use this
    ;resources.multidb.default.driver_options.1009 = "/path.to.pem"
    ;resources.multidb.report.driver_options.1009 = "/path.to.pem"
    ;resources.multidb.metadata.driver_options.1009 = "/path.to.pem"
    
    ; Alternatively this section is for Oracle Databases
    ;resources.multidb.default.adapter = Oracle
    ;resources.multidb.default.host = localhost
    ;resources.multidb.default.username = pcr360_prod
    ;resources.multidb.default.password = "encrypted_password"
    ;resources.multidb.default.schema = PCR360_PROD
    ;resources.multidb.default.dbname = "//localhost:1521/pcr360"
    ;resources.multidb.report.adapter = Oracle
    ;resources.multidb.report.host = localhost
    ;resources.multidb.report.username = pcr360_prod
    ;resources.multidb.report.password = "encrypted_password"
    ;resources.multidb.report.schema = PCR360_PROD
    ;resources.multidb.report.dbname = "//localhost:1521/pcr360"
    ;resources.multidb.metadata.adapter = Oracle
    ;resources.multidb.metadata.host = localhost
    ;resources.multidb.metadata.username = pcr360_prod_metadata
    ;resources.multidb.metadata.password = "encrypted_password"
    ;resources.multidb.metadata.schema = PCR360_PROD_METADATA
    ;resources.multidb.metadata.dbname = "//localhost:1521/pcr360"
    
    ; CRYSTAL REPORTS
    
    ; MySQL
    crystal.jdbc.type = mysql
    crystal.jdbc.host = localhost
    crystal.jdbc.username = pcr360_usr
    crystal.jdbc.password = password
    crystal.jdbc.dbname = pcr360_prod
    crystal.jdbc.port = 3306
    
    ; ORACLE
    ;crystal.jdbc.type = oracle
    ;crystal.jdbc.host = localhost
    ;crystal.jdbc.username = usename
    ;crystal.jdbc.password = password
    ;crystal.jdbc.schema = SCHEMA
    ;crystal.jdbc.port = 1521
    ;crystal.jdbc.dsn = DSN
    
    [test : prod]
    
    resources.multidb.default.dbname = pcr360_test
    resources.multidb.metadata.dbname = pcr360_test_metadata
    
    constants.SERV_HOST_NAME_CRON = "pcr360-test.pcr.com"
    constants.IMPORT_FILES_PATH = "/var/www/pcr360/prod/data/inbound-test/"
    constants.EXPORT_PATH = "/var/www/pcr360/prod/data/outbound-test/"
    
    email.OUTGOING_TRANSPORT_TYPE = "FILE"
    

Load System Data

The application requires certain default system level data to operate. Navigate your browser to:

Code Block
languagexml
 http://[your pcr-360 url here]/update/db/load-system-data 

.

This will load the required data included a default user account

Username: demo and Password: pcrdemo.

Do not attempt this more than once - running it multiple times may load duplicate data.


Crontab Entries

  1. Installing the default crontab entries that run background events is relatively simple.
  2. The jobs need to be running as the root to prevent issues with file permissions.
  3. su to root
  4. Now, open the cron job edit prompt with the following command:

    Code Block
    languagebash
    crontab -e


  5. Then, copy and paste the appropriate line from below into the the cron job.

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