Versions Compared

Old Version 2

changes.mady.by.user Karis Hathaway

Saved on

compared with

New Version Current

changes.mady.by.user Karis Hathaway

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Published by Scroll Versions from this space and version 2018.1
  1. On the Report a Problem form at help.pcr.com, enter the following information.
  2. Enter a Summary of the bug being reported. This is a required field.
    1. For example, "Big Red Oops error when closing a GLA".
      Example of the Bug SummaryImage Added
  3. Enter the Description of what problem or bug is happening. This is a required field.
    Example of the Bug DescriptionImage Added
  4. Enter the Steps to Reproduce the bug. This is a required field and important so PCR can track the underlying cause of the bug.
    Example of the Bug Steps to ReproduceImage Added
  5. Enter the System where the bug happens.  This is a required field.
    Example of the System drop downImage Added
  6. Enter the PCR-360 version into the Affects Version/s field. This is a required field.
    1. To find the version click the AboutImage Added at the top right in PCR-360.
  7. Any additional information can be entered into the remaining optional fields:
    1. Impact
    2. Any Attachments with screenshots of the bug.
  8. Click the Create button. 
    Example of the JSD Create buttonImage Added

    The bug ticket will be submitted to the PCR Helpdesk team to investigate the bug and look for a solution.