...
10. Click the button.
At this point, you should have a Problem number should in the upper left-hand corner of the screen:
is used you use to group together the Incidents.
that...
- Go to Main > Service Desk > Incidents.
- Find the Incident you want to be used use or create it from scratch.
- Enter the Problem your Problem number into the picker.
or use the Problem picker to select it.
- If this Incident has already been added (it has an Incident number), click the button . Otherwise, continue entering the incident information like normal and click the button.
- Go to Main > Service Desk > Incidents.
- Click Add to Problem/Project.
- Select a problem (The Service Number on a problem starts with PB) to associate the incident with and click the button .
- Go to Main > Service Desk > Problem.
- Open a pending Problem from the grid or create a new problem.
- Go to the tab.
- Click the button.
- The next step is to toggle the Incident(s) to be associated with this Problem and click the button . The User You can lessen the length of the list by adding filters to any of the columns. The User You may also conduct a basic search by entering criteria in the field above the grid.
...