| Table of Contents | ||||
|---|---|---|---|---|
|
The Service Desk icon serves as the portal to many of PCR-360's most critical functions. The Service Desk is designed as the single point of reference for all transactions that add, change, move, or delete any of the services and/or equipment that your organization tracks via PCR-360.
The Service Desk is broken down into these distinct categories: Requests, Estimates, Service Orders, Work Orders, Incidents, Projects, Problems, Quick Ticks, and Legacy. By accessing each group of Service Desk items, Users can assume responsibility for a Serviceservice, monitor the progress of a Serviceservice, or make alterations to the service process itself.
Most Service Desk Items have the following fields:
...
Pending - The Pending Status is the initial status of any newly created Status.
...
Complete - When all Workflow is marked complete, the Service Desk Item can be marked Complete. Sets form inputs, Equipment tab, and Contacts tab to read-only.
...
Finalized - Sets remaining tabs; Workflow, GLA, Charges, and Labor as read-only.
...
Hold - Service Desk Item is waiting for further action.
...
Void - Service Desk Item has been determined to be invalid or no longer needed.
...
.
Related Pages:
| Child pages (Children Display) | ||||
|---|---|---|---|---|
|
...