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A relatively unique aspect of the application in terms of its function is the Time Entry Grid. It allows workers to log the time spent performing specific tasks. By adding an item to the Grid, Users specify how long they worked and how they spent their time. (Note: Adding time entries to this
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Grid automatically generates Labor entries on the selected Service Desk item.)
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Adding a New Time Entry
Navigate to the Time Entry Grid. Main > People > Time Entry
Click the 
button located the 'Add' button located immediately above the People Time Entry Grid.
In the Add New Time Entry form, Users define their hours worked as either 'Miscellaneous Time' or 'Labor Time'.
'Miscellaneous Time' allows the User to select a 'Service Catalog' from a list of services the organization provides. The User is then required to select the type-specific 'Activity ' that was performed.
'Labor Time' requires the User to define a specific 'SD Item' on which the User worked. Once a Service Desk item is selected, the User is prompted to satisfy those required fields whose inputs are not defaulted by the 'SD Item' selection.
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Note: This only applies if the current User is the Manager of a Workgroup. In which case, they can specify time worked for employees in their Workgroup. Otherwise, Users do not have the option of specifying a Worker.
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Worker
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Check the "Complete Workflow" checkbox to automatically mark the Workflow as completed when this entry is saved.
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Once all required fields are completed, click the 'Save New' button at the bottom of the form. The new Time Entry item appears on the original Time Entry gridGrid.
Editing Time Entries
Users can edit existing items on the Time Entry Grid by double-clicking the item or highlighting and clicking the 'Edit Selected' button immediately above the gridGrid. This action opens the Entry's data entry form where edits can be made and saved.
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Viewing Previous Entries
PCR-360 automatically sorts the Time Entries to show a view of the current week. This is done using a filter. For convenience, the Time Entry grid Grid provides week to week Navigation Buttons.
Previous Week
This button allows for quick navigation to the previous week from the week currently being viewed. This button consistently moves the User one week backward in time. In the event no records are available, the week still shows, but with no record in it.
This Week
This button serves as a chronological home button. No matter what current filters are applied or other weeks are currently viewed clicking this button returns the User the the current time entry period.
Next Week
This button allows for quick navigation to the future week from the week currently being viewed. This button consistently moves the User one week forward in time. In the event no records are available, the week still shows but with no record in it.
Time Entry and Service Desk Labor
When Labor is entered via Time Entry, the system creates Service Desk Labor records on the selected Service Desk Item. Once the Service Desk Item becomes Finalized, all Time Entries on it can not be edited or deleted. Charges are created once Labor is logged.
Billable Labor
To control the default state of the Service Desk Labor Billable checkbox set the SD_LABOR_BILLABLE parameter. By default, this configuration value is set to false, meaning the Service Desk Labor Billable checkbox is unchecked and must be checked manually by the User.
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