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PCR-360 is built with two tenant modes: Single and Multi. These different modes alter how the application operates. Multi - tenant functionality will be disabled unless your organization specifically contracted for this capability.
In multi- Multi tenant mode, multiple tenants make up a hierarchical catalog that is used to classify every piece of data in PCR-360. When any piece of data is created, it is assigned to a specific tenant. Data cannot be transferred from one tenant to another, but it can be shared by multiple tenants based on the tenant catalog hierarchy structure. The 'Global' tenant is the parent to all tenants; any data belonging to the Global tenant is shared by all child tenants.
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Adding a Tenant
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In multi-Multi tenant mode, navigate to the Tenant Management grid by opening the 'Admin' tab and double-clicking the node entitled 'Tenant Management'.
Click on the 'Add' button located immediately above the grid.
In the Tenant Management data entry form (see image above), Admin users are prompted to define some basic information about the new tenant.
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Users must also apply a VIP Urgency designation to the tenant. If the user defines the VIP Urgency as "High", for example, all SD items owned by VIP users of the specified tenant will indicate the elevated need for attention within the Service Desk.
Fiscal Wall
The 'Fiscal Start' field take a two digit month/day (MM/DD) to set the start time for an organization's Fiscal Year. This field sets a "Fiscal Wall" that will prevent Charges from being created for any date older then the set Fiscal Year when using Back Billing.
The 'Fiscal Start Next Year' will set the year to the following year if it is set to True. If the checkbox is not set then the current year is used instead.
Aging And Archiving
Several values control how old data is managed within the database.
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- Services: A non-negative (including zero) number of days to leave Inactive Services deactivated before putting them through Service Aging. Zero is respected here, allowing Services to be made available the next time the Aging Event runs. Aging will use the Service's Catalog Aging setting if it has one, otherwise , this value will be used.
Archiving: Some data is 'Archived' ""archived"" by moving old records to cloned tables so current data can continue to perform well. This reduces the load on the database to work with millions of records at a time, most of which are no longer useful on a day-to-day basis.
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Managing Existing Tenants
In multi- Multi tenant mode, Admin users can manage existing tenants by either opening items on the Admin Tenant Management grid or by interacting with the Tenant Management tree located to the left of the grid.
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Managing Tenants on the Tree
In multi- Multi tenant mode, Admin users can also manage tenants using the Tenant Management tree function, which enables Admin users to see where each tenant fits relative to its counterparts.
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