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After all the fields have been satisfied, click the Save button at the bottom of the form.
To reset the Service Desk Number to 00001, click the Reset Sequence and Save button. Once the sequence is reset, it cycles through the existing numbers to find an open one if the system attempts to save a number that already exists.
WARNING: Resetting the Service Desk Number sequence should not be done frequently as it could cause problems identifying Service Desk entries. This is typically done once per year at the beginning of each year and can be set on a schedule to happen automatically. This setting is available during application implementation.
Fiscal Start
This form has two fields: the Fiscal Start text box and Fiscal Start After Date checkboxthe bottom of the form.
To reset the Service Desk Number to 00001, click the Reset Sequence and Save button. Once the sequence is reset, it cycles through the existing numbers to find an open one if the system attempts to save a number that already exists.
WARNING: Resetting the Service Desk Number sequence should not be done frequently as it could cause problems identifying Service Desk entries. This is typically done once per year at the beginning of each year and can be set on a schedule to happen automatically. This setting is available during application implementation.
Fiscal Start
The 'Fiscal Start' field take a two digit month/day (MM/DD) to set the start time for an organizations Fiscal Year. This field also sets a "Fiscal Wall" that will prevent Charges from being created for any date older then the set Fiscal Year when using with Back Billing.
The 'Fiscal Start Next Year' will set the year to the following year if it is set to True. If the checkbox is not set then the current year is used instead.
When the Fiscal Start date is passed in real time, the Service Desk numbers will automatically increment to the next year.
Blocked Emails
Admin Users can block specific email addresses from submitting inquiries and correspondence by adding the addresses to the 'Blocked Emails' Grid. See the article Requests in the Service Desk category for more information on how the application processes emails.
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In the form, input the complete email address to be blocked. Once the Email field has been defined, click the Save New button. The address appears as an item on the Blocked Emails Grid and is blocked indefinitely by the PCR-360 application.To block an entire domain, use '*' as a wildcard entry. For example, specifying *@pcr.com blocks all emails from the pcr.com domainthe Save New button.
The address appears as an item on the Blocked Emails Grid and is blocked indefinitely by the PCR-360 application.
To block an entire domain, use ' * ' as a wildcard entry. For example, specifying *@pcr.com blocks all emails from the pcr.com domain.
In addition to wildcards, regular expressions may be used for both the email and subject values. They must be surrounded by slashes, for example /^blocked*/ will block anything starting with blocked. 'Whitelists' can also be created using a negative look ahead regular expression, for example /@(?!pcr.com)/ would whitelist pcr.com. Please note that only a single whitelist entry can be added, or else all emails will be blocked.
Removing Blocked Emails
If an Admin user would like to remove an address from the Blocked Emails Grid and enable correspondence from/to this address, select the appropriate item on the Grid and click the Delete Selected button located immediately above the Grid.
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