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Read Call
As of version 2.1.4.5, all All GET requests for retrieving data will be done via the SQL endpoint. Please see the SQL for more information on how to create a request. Please see the Data Dictionary for comprehensive detail of available Tables and Data.
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User Defined Fields can be easily set for a Service Desk Action. When Service Desk Upgrade/Downgrade Actions are created by the API, the "old" UDF values from the selected Service are stored on the Action record.
Below is the proper format for making a UDF request. Note "type=UDFS" to indicate that this is to add UDFs to an Action.
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