Page Comparison

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    10. Click the  button.

At this point, you should have a Problem number should in the upper left-hand corner of the screen:

Image Modified that is used you use to group together the Incidents.

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1. Go to Main > Service Desk > Incidents.
   • Find the Incident you want to be used use or create it from scratch.
   • Enter the Problem your Problem number into the picker.

                     or use the Problem picker to select it.

1. • If this Incident has already been added (it has an Incident number), click the  button . Otherwise, continue entering the incident information like normal and click the  button.
2. Go to Main > Service Desk > Incidents.
   • Click Add to Problem/Project.
   • Select a problem (The Service Number on a problem starts with PB) to associate the incident with and click the  button .
3. Go to Main > Service Desk > Problem.
   • Open a pending Problem from the grid or create a new problem.
   • Go to the  tab.
   • Click the Image Modified button.
   • The next step is to toggle the Incident(s) to be associated with this Problem and click the  button . The User You can lessen the length of the list by adding filters to any of the columns. The User You may also conduct a basic search by entering criteria in the field above the grid.

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