The My Service Desk function organizes all Service Desk items that the User is associated with.
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- Service Rep lists all current Service Desk items that are assigned to the User as the Service Rep;
- Workgroup lists all current Service Desk items for which Workflow items that have the lowest sequence pending Workflow Pending with a Start Date is assigned to any of the current User’s Workgroups.
- If the current User is a Workgroup Manager
- The User will see all lowest sequence pending Workflow items with a Start Date assigned to their Workgroups.
- If the current User is NOT a Workgroup Manager
- The User will see all lowest sequence pending
- Unassigned Workflow items with a Start Date assigned to their Workgroups.
- The User will see the lowest sequence Workflow items assigned to them.
- Assigned Workflow lists lists all Service Desk Workflow items that have pending Pending Workflow with a Start Date assigned to the current User as the Worker.
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