The My Service Desk function organizes all Service Desk items that the User is associated with.
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- Service Rep lists all current Service Desk items that are assigned to the User as the Service Rep;
- Workgroup lists all current Workflow items that have Service Desk items for which the lowest sequence Pending pending Workflow with a Start Date is assigned to any of the current User’s Workgroups. If the current User is a Workgroup Manager The User they will see all lowest sequence pending Workflow items with a Start Date assigned to their Workgroups. If the current User is NOT a Workgroup ManagerThe Otherwise the User will see all lowest sequence pending Unassigned Workflow items with a Start Date assigned to their Workgroups.The User will see the lowest sequence Workflow unassigned items and items assigned to them.
- Assigned Workflow lists lists all Service Desk Workflow items that have Pending pending Workflow with a Start Date assigned to the current User as the Worker.
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