The Customer Portal provides you the ability to easily submit new tickets to PCR, review existing tickets or find information by searching the Customer Wiki. The portal provides various categories to help route tickets to the correct groups or individuals faster. There are seven types of tickets that can be submitted: Bugs (Report a Problem), Request Professional Services, Upgrade Requests, Outage Reports, Suggest a New Feature, General Requests, and COMIT Help. The various ticket types are described in more detail below in the Landing Page section below.
- Tickets may be submitted via email, or through the portal. However, we strongly encourage using the portal.
- Tickets submitted through the portal are automatically routed to the correct groups, resulting in faster issue resolution.
- Tickets are submitted by an individual, for the organization.
- All tickets are visible on the portal to everyone in the organization.
- We recommend setting up a distribution list and limiting portal access to specific users.
- You will receive an email when a comment is added to your ticket.
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How Can I report a Bug?
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| 2020-04-13_17-39-40_.How do I report a bug? vJSD2020-04-13_17-39-40_. |
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| How do I report a bug? vJSD |
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How do I request an upgrade?
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| 2020-04-13_17-39-38_.How do I request an upgrade? vJSD2020-04-13_17-39-38_. |
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| How do I request an upgrade? vJSD |
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How do I request a new feature?
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| 2020-04-13_17-39-38_.How do I request an upgrade? vJSD2020-04-13_17-39-38_. |
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| How do I request an upgrade? vJSD |
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How can I request Professional Services?
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| 2020-04-13_17-39-42_.How do I request Professional Services? vJSD2020-04-13_17-39-42_. |
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| How do I request Professional Services? vJSD |
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How do I report an Outage?
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| 2020-04-13_17-39-39_.How do I report an issue accessing PCR-360? vJSD | 2020-04-13_17-39-39_.How do I report an issue accessing PCR-360? vJSDOutage Report Step by Step |
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| Outage Report Step by Step |
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How do I ask a General Question?
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| 2020-04-13_17-39-39_.How do I ask PCR a general question? vJSD2020-04-13_17-39-39_. |
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| How do I ask PCR a general question? vJSD |
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