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Now that the Service Request has become a 'Service Order', Users will need to interact with the set of tabs visible in the Service Order data entry form (see "Service Order Form" image above). Using the various tabs, Users may create Workflows, Add Actions, Equipment, Contacts, and Charges, etc. to the Service Order.
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- SD Type - This required input is automatically set and filled to 'Service Order' when a User creates a new Service Order, either by converting from a Request or using the
button button. - Source - This field will denote the original source of the Request or Service Order. System defaults are 'Web' and 'Email'. Additional List Values can be added by an Administrator to the Type 'SD_SOURCE'. For example, 'Phone', 'Tech', 'Quick Tick', 'Fax', 'Text', etc.
- Status - The status of 'Service Order' which determines follow on actions.
- Pending - The Pending Status is the initial status of any newly created Status.
- Complete - When all Workflow is marked complete, the Service Order can be marked 'Complete'. Sets form inputs, Actions tab, Equipment tab, and Contacts tab to read only. Order is awaiting Finalization.
- Finalized - Sets remaining tabs; Workflow, GLA, Charges, and Labor as read
- only. Charges are exported at this point.
- Hold - Service Order is waiting for further action.
- Void - Service Order has been determined to be invalid or no longer needed.
- Service Rep - Assignment of the Service Representative who created or was assigned the Service Order.
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In the image of the Service Order Form above, consider the tabs displayed immediately below the input fields in the data entry form. By accessing these tabs, users can initiate the process of fulfilling the Service Order by adding specific Workflow actions, applying billing procedures, and a number of other critical functions. The 'Tabs' associated with Service Orders are Actions, Equipment, Workflow, Contacts, GLA, Charges, Labor, Cabling, Activity/Remarks, Email Thread, Attachments, and User Defined Fields .
Completing a Service Order
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