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Because of the very large volume of Imported data that can occur for Calls and Usage Imports, the Error reporting is done very differently. For other Imports, if an Error happens, the Error is reported in the Imported Records grid. For Calls and Usage, the Error is stored as a code in the Call or Usage record. The available codes are in this list. This list is shared for Calls and Usage. Some of these are specifically for Calls and never happens for Usage.
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Errors
An error occurred during the Import File Processing. This re-tries each night.
- No Service record for Service ID
- No Service record for
Service ID- Value not present in Lists table
- Originating Phone Number
- No Service record for
Originating - terminating Phone Number
Service ID not set- No Expense GLAs for Service
- No Service record for Authcode
- Multiple Service records for Service ID
Error reading column using format mask- Multiple Service records for Originating Phone Number
- Can't determine Origination Location
- Can't determine Termination Location
- Zero or multiple matching Tenants
Unrecoverable Errors
An error occurred that cannot be fixed. It does not try again each night.
- Missing end for split record
- Column position not present in line
- Originating Phone Number not set
Multiple Service records for Originating Phone Number- Terminating Phone Number not set
- Error reading column using format mask
- Invalid duration
- Invalid date
- Invalid time
- Column defined as a number contains non-numeric data
- Unable to determine Call Type
- No Expense GLAs for Service Zero or multiple matching Tenants
- Service ID not set
- Value not present in Lists table
Rating Errors
An error during the rating process. This re-tries each night.
- No Rate defined for this Call Type
- Missing Service, Service Host
- Missing Service, Billing Group
- Missing Service, Rating Group
- No Service record for terminating Phone Number
- Terminating Phone Number not set
- No Service record for Authcode
- Invalid duration
- Invalid date
- Invalid time
- Can't determine Origination Location Can't determine Termination Location
Billing Errors
Indicates an error occurred during the billing process.
- Missing Revenue GLAs for Service Catalog and Charge Catalog
- Missing Billing Group for Service
- Unknown Error
Notes
- A Service must exist for each Usage record.
- The Service can exist as any Service type.
- If the Import Format specifies a particular Service Type, only Services from that type is considered in the Service ID lookup.
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