...
- Has Units - A flag on the Equipment Catalog that indicates the Equipment has a unit of measure associated with it (e.g., feet, dozen).
- Hierarchal String - A String made up of multiple smaller parts, connected by a concatenation character, usually the GLA_IMPORT_CONCATENATOR or HIERARCHYPATH_CONCATENATOR configuration values.
Example, for when the concatenator is a ">": Part A > Part B > Part C - Hierarchy - The chain of command when listing department. Also related to the list of Parent and Child objects where parents are said to have a higher hierarchy.
- History Report - A History Report is a comprehensive listing of all changes that have occurred to a given record in PCR-360.
- Hold - Status of SD Item or Action waiting for further action.
- Holidays - Admin defined feature that places Holidays that the organization recognizes on the Calendar for User's reference.
...
- Ignore - A flag for data that PCR-360 should Ignore so it will be skipped when importing or when selecting an item as Billable .
- Import(s) - To bring an external file into PCR-360. See more: Imports Importing a File
- Inactive - A general record status that disables a given record from appearing as an option in searched throughout PCR-360. Useful for end-of-life Services, Equipment, or Locations that need to be retired.
- Incident(s) - When a customer or fellow member of a User's organization has a specific complaint about some trouble they are having with a Service or piece of Equipment that the organization has provided, that complaint is designated as an Incident .
- Incident Code - Code(s), either Trouble or Resolution, that are associated with a specific Service or Equipment.
- Inherited/Inheritance - When a Child object receives(d) some of its data from a Parent object.
- Inquiry - Generated when the User organization's Service Desk email account receives an email from a customer seeking clarification or consideration for a concern. New incoming emails are processed and designated as new Inquiries or added as threaded messages to existing Service Desk items.
- Inventory - Any Equipment, Assets, or Consumables currently in the organization's possession.
- Inventory Overview - Inventory Overview allows you to view an up-to-date summary of your inventory levels of a specific Location and also allows you to quickly access to inventory functions such as adding, transferring, and ordering Equipment.
- IP Address Management - Allows the Admin to define reserved and available IP Addresses within the organization in both IPv4 and IPv6 protocols for future proofing.
...