Page Comparison

Image Modified

The My Service Desk function organizes all Service Desk items that the User is associated with.

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• Service Rep lists all current Service Desk items that are assigned to the User as the Service Rep;
• Workgroup lists all current Service Desk items for which Workflow items that have the lowest sequence pending Workflow Pending with a Start Date is assigned to any of the current User’s Workgroups.
  • If the current User is a Workgroup Manager
  they
  • • The User will see all lowest sequence pending Workflow items with a Start Date assigned to their Workgroups.
  Otherwise, the
  • If the current User is NOT a Workgroup Manager
    • The User will see all lowest sequence pending
  unassigned items and
  • • Unassigned Workflow items with a Start Date assigned to their Workgroups.
    • The User will see the lowest sequence Workflow items assigned to them. 
• Assigned Workflow lists  lists all Service Desk Workflow items that have pending Pending Workflow with a Start Date assigned to the current User as the Worker.

Users can edit items on the Grid of all three sub-categories. To edit an item on a My Service Desk Grid, select the item and click the Edit Select button or simply double-click the item.

In the case of the Workgroup and Assigned Workflow grids Users are able to directly open the exact Image Added, Image Added, or Image Added record the User desires once the item is selected in the grid.

Double-clicking on a record in the Grid for Workflow/Workgroup/Assigned Workflow will open the exact Service Desk Workflow/Workgroup/Assigned Workflow Form related to that Grid.