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- Tax Rates - Allows for customization based on local Tax Rates .
- Tenant(s) - Allows the segregation of data based one or more group / customers. When configuring PCR-360, organizations can determine whether their version of the application will allow only one 'Global' tenant or multiple.
- Tenant Management - The Tenant Management Grid displays a visual representation of the active tenants in the User’s organization, which are different modes that can alter how the application operates for various User groups.
- Theme(s) - Are used by the CustomerCenter to allow Admins to customize the Customer facing portion of PCR-360.
- Time Entry - Section that allows Admins to log time spent on a task for Billing purposes or to record time of employees.
- Time Entry Activities - Admin defined entry that allows to enter acceptable activities for employees to log in Time Entry Activities .
- Time on Hold - The amount of time the Workflow was on hold.
- Topics - Knowledgebase definition of all the Topics an Article might be able to be listed in, allowing for a classification system to arise.
- Tree - A tool that organizes data in terms of a descending hierarchy consisting of one or more Nodes. Users can manipulate Nodes on a Tree to establish Parent/Child relationships between related items. In PCR-360, the Tree data structure often presents an alternative to the Grid data structure. See more:Trees, Roots, and Nodes
- Trouble Code - Admin generated code(s) related to issues that User's experience within the organization that allows Users to report specific problems in an Incident. See more: Trouble Code
- Trunk(s) - A circuit connecting telephone switchboards or other switching Equipment.
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