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Call Details
PCR-360 supports importing of Call Detail Records (CDR). The Import utility allows the administrator to map out the format for the CDR files that are imported into PCR-360 and make changes as Required to the CDR import without any assistance from PCR. Typically monthly CDR imports include any sort of phone switch or communication manager (Avaya, Cisco, SL-1, SL-100, 5ESS, NEC, Nortel, etc) or data from carriers like Verizon, ATT, and Sprint, etc.
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Call Details are Archived after the Calls are 3 months old in the CALL_DETAILS table. The Archived items are stored with a format of two number year and two number month like so: CALL_DETAILS_YYMM. To view an archived grid simply select the Year/Month of Details that is required Required by clicking its checkmark, and click anywhere else in the application. The Archive loads and be possible to view.
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Rate Calls
PCR-360 automatically Rates Calls based on a setting in the Configuration Guide according to the Users needs. This can be set to Rate Calls based on business needs on a daily or hourly basis though for a large volume of calls a more frequent schedule can be set. A User can manually begin the process if needed by clicking the button. This process runs in the background and no further input is needed.
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From this form, the User can specify the Range of Calls that should be Rerated. The User will then need to select the Import File Format that should have its calls Rerated. Once the User is ready they can click the button to trigger the Rerating of the Calls. This will set any of the Calls in the Date Range, from the Import File specified, from the Rated status to the Raw status. Once the Calls are in the Raw status then the Rate Calls Event will rate the Calls and process them with any changes that have been made since the Calls were first rated. The Rate Calls Event is typically configured to run nightly, but the button is available for triggering it manually.
This functionality is available on the "Call Details" grid as well as the "Call Detail Errors" grid.
About the Call Detail Errors Grid
The Call Detail Errors grid is available for displaying any exceptions that occurred during a Call Details import. These Exceptions include:
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For more details on the status of a Call Details record, please see the Call Rates wiki.
The 
button runs the Rerate processed Call Calls event.
Automatic Importing of Records
The majority of records are Imported into PCR-360 from the switches after the initial setup has been completed. The raw data from the Import can be viewed by clicking the button. The raw information in this file can be viewed in aggregate by downloading the file or on a line-by-line basis by opening each Call Details Record.
View Import File
A User can view the raw data of the Import File by clicking the 
button. If the record was manually entered the User gets a message that reflects that it's a manually entered record. Otherwise, the User is able to view the record's raw data.
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