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The 'Rating Group' field is available, if the USE_RATING_GROUP configuration option is setup. The 'Rating Group' field is used to control how Calls on a Service are rated. The Rating Group field becomes required for a Service, if that type can have Calls associated with them (examples: Phone, Auth Code). If a Service Desk Action is modifying such a Service, this field will be required on the Service Details tab for the Action.
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A flag that controls whether or not the Service will appear in the Directory on CustomerCenter. Phone Numbers on the Contact that are not in the Phones grid will not appear in the Directory. Essential A flag to track particular Services that are deemed vital or essential to the organization. Service Desk will warn Users when attempting to manage an Essential Service.
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The Aging process is an automatic process used to change any type of Inactive Services to Available. A typical use case might be to run Aging daily, looking for Services that are older than 90 days (or whatever is specified in the Service Catalog's Aging field) so those Services can be reused. If the Aging field on the Service Catalog is not set then PCR-360 will use the value in the Tenant Management grid for the relevant Service. A value of zero [0] will set Aging to happen during the next run of the Aging Event, which is dependent on the frequency configured for the Event.
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- Associated data that is deleted:
- Aliases (Phone Services)
- Associated Services
- Charges (if DELETE_CHARGES_DURING_AGING is true)
- Expense GLAs
- Equipment
- Locations (Multi-Location Services)
- Cabling
- Contacts
- Remarks
- Attachments
- Values stored in User Defined Fields are erased unless the UDF has Aging Persist set.
- Service settings that are reset:
- The Billable flag is set to the Catalog's Billable flag value.
- The Essential flag is set to No.
- The Multiple Locations flag is set to No.
- The Location field is cleared. (Single-Location Services)
- The Service Host field is cleared.
- The Status is set to Available.
- The Status Date is set to the current date.
- The SLA field is cleared.
- The Reference field is cleared.
- The Owner (whether the Department Hierarchy or Contact) is cleared.
- Phone type Service specific resets:
- The Directory flag set to Yes.
- The Report 911 flag set to the Catalog's Report 911 flag value.
- The VOIP Host Partition is removed.
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