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There are a number of fields associated with any given Service. The User can see a full listing of these rules on the Fields, Logic, and Rules page.
Phone Service Tabs
When a Service is of the Phone type, it will have the standard set of tabs as well as a few additional tabs specific to Phones. The 'Tabs' associated with Phones are Charges , Equipment , Contacts , Expense GLAs , Cabling , Pools , Remarks , Service Desk , Attachments , Billing , Call Details , Soft Numbers , Alias , and User Defined Fields .
Adding and Editing a Phone Service
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The remaining fields are 'Location', Service Host', and 'Service Level Agreement (SLA)'. These may automatically be deemed required based upon the User's selection of the Phone Service since the Service may have pre-defined requirements. Additionally, depending on a the USE_RATING_GROUP configuration option the 'Rate Group' field is available to control of how calls on this service are rated.
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The Aging Process in PCR-360 is an automated data removal process that will delete old information from Inactive Services. Examples of data that will be removed are the Owner, Service Host, and Location fields. Some information can be deleted or remain on the Service for future use on the Service ID. An example is the User Defined Fields (UDFs) can have the option to have their data persist or be scrubbed on Aging with the Aging Persist flag. Another example is the Configuration Option DELETE_CHARGES_DURING_AGING which will allow you to delete old Charges or leave them on the Service. Sometimes it can be necessary to manually "Age" a Service to make it active again. This process is normally handled automatically by either the setting on the Service Catalog or the Tenant Management Aging fields.
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