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  • SMTP: Host and port
  • IMAP: Host and port
  • Email Address
  • Username
  • Password

Notifications

When Notifications are enabled, the following Notifications trigger when the system reads a new Email message:

  1. ServiceDesk New Inquiry Received

  2. ServiceDesk Thread Received (CSR)

  3. ServiceDesk Thread Received (Response)

Other Notifications can be created to trigger based on these. It is important to remember that Notifications do not go to the Thread tab. Meaning any information from the Notifications are only available if a User accesses the Notification Event Log.

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