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Service Desk Order or Action "Due Date" field. This field is set one the Manage Service Order or Action forms. 

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The Workflow 'Estimated Time' field. This field is set on the 'Manage Service Desk Workflow' form.
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Worker Assignment

The Auto Schedule process assigns a Worker to a Workflow based on several factors. To start auto-scheduling the Workflows click on the "Auto Schedule" button Image Removed  on button on the Workflow tab of Service Desk Order / Actions.

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