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Functionality Across Cisco Interface Grids
All grids that are present in the Cisco Interface with PCR-360 allow for:
Selecting the Call Manager with the
button.
Add new records with the
button.
Note: the 'Gateway' grid can not add new records.
Update existing records with the
button.Remove existing records with the
Note: the 'Gateway' grid can not add new records.
The 'Cisco Audit Log' can only view records of when updates were made.
This interface module emulates what is already available on the Call Manager. As such much of this Article will just provide an example of what the Grids and Forms look like.
System
Server
Phone NTP Reference
Physical Location
MLPP
Security
Geolocation Configuration
Call Routing
AAR Group
Intercom
Route Partition
Calling Search Space
Directory Number
To updated multiple records at once, select the desired records from the Grid, then click the 
button, to open the Bulk Update form.
Click the 
button to begin the 'Bulk Update' process.
Class of Control
Partition
Calling Search Space
Forced Authorization Codes
Directory Number
To updated multiple records at once, select the desired records from the Grid, then click the 
button, to open the Bulk Update form.
Click the 
button to begin the 'Bulk Update' process.
Advanced Features
Voice Mail
Voice Mail Pilot
Voice Mail Profile
SAF
SAF Security Profile
SAF Forwarder
Device
Gateway
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Phone
To updated multiple records at once, select the desired records from the Grid, then click the 
button, to open the Bulk Update form.
Click the button to begin the 'Bulk Update' process.
Remote Destination
Device Settings
Phone Button Templates
Common Device Configurations
Device Defaults
Device Defaults are specific Service Host Type, not a specific Service Host.
Analog Endpoint
Analog Phone
User Management
Application User
End User
User Group
SIP Realm
Audit Log
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The Cisco 'Audit Log' is the primary reason to utilize the Cisco Switch Interface within PCR-360. By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.
When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance. To access archived records use the Table Selector field on the grid header.
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Cisco Switch Interfacing with Service DeskA 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action. Service Desk can appropriate a number of different types of items on the Cisco switch: 'Analog Endpoints' and 'Analog Phones'   'Devices'   'Directory Numbers'   'End Users'   'Forced Authorization Code' Add ItemWhen adding new Analog Endpoints and Analog Phones, depending on the CISCO_AUTO_ASSIGN_ENDPOINT configuration, the Endpoint will be automatically assigned depending on available Servicing Equipment for the Service Desk Action's Location. If a new item is needed to be provisioned on the switch, perform the following actions:
Change ItemIf an existing item is needed to be updated on the switch, perform the following actions:
Remove ItemIf an existing item is needed to be removed from the switch, perform the following actions:
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