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Release 2024.1 is now available; it is a major release that contains new features. 


NOTE: PHP 8.1 IS REQUIRED for this upgrade.


We will begin scheduling 2024.1 updates on customer Test systems starting on January 29th, 2024.


Please review the Database Changes in 2024.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two technical overview sessions for the new functionality. These sessions will be tailored to those with technical knowledge or experience using PCR-360 customizations, but all are welcome. The first session is scheduled for January 22, 2024, at 11:00 AM Eastern, and the second is scheduled for January 24, 2024, at 3:00 PM Eastern.

Key

Expand

Bug Fixes

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New Features

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Changed Features

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Improved Performance

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Removed Features

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Component

Description

Type

Documentation

CustomerCenter

Adds “Bandwidth” to the Backbone/Data Service Grids and CustomerCenter.

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Adjusts the visibility of Saved Reports in CustomerCenter to only the user that saved the report.

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Custom Reports

  • Corrects Permission issues with Custom Reports and CustomerCenter Only Users.

  • Adds a fix to protect against arbitrary code execution via Custom Report templates and attachments.

  • Batch Report Fixes

    • Template data is now allowed in the Batch Report Description.

    • Fixes Saved Reports on CustomerCenter rendering issues.

    • Deleting saved reports now removes the file from the server.The downloaded PDF name now matches the Saved Report Description.

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General

Database Optimization to reduce repeated queries.

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Services

Adds a Confirmation dialog to the “Age Selected” button on Services Grids.

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Service Desk

Incoming emails with Inquiry numbers (IQ…) will now be attached to the Service Desk record when the Inquiry has already been converted to another Service Desk type.

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  • Fixes Upgrade/Downgrade Wizard importing Changes from the old Service Catalog.

  • Corrects the INQUIRY_EMAIL_TOPIC data variable output for Inquiry Notifications and Escalations.

  • Adds a new Associated Service Order field to the Estimate form.

  • Restricts Associated Project field to only display Projects.

  • Calendar fixes

    • Fixes logic that prevents users from showing their events if they are the managers of the Workgroup to which the events are assigned.

    • Adds click handling to the Calendar for Service Desk WorkOrders.

    • Fixes a bug where only one of the simultaneous events in the same Workgroup, on the same Day, and the same Service Desk Item, show in the calendar.

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