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  1. The value provided from another table was not found within the Database

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    • Error : SD Number PREVIOUS specified but no previous successful save


  2. The value provided from another table is Inactive

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    • Error : Default GLA '<GLA>' is Inactive
    • Error : Inactive Service Catalog '<SERVICE_CATALOG>'


  3. A blank value was provided, for a field with a required value

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    • Error : Some GLA Percents are blank
    • Error : Blank GLA
    • Error : Service Rep is blank for new Service Desk record


  4. The value provided is not acceptable for the record type being created

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    • Error : Invalid Service Desk Number '<SD_ NUMBER>'
    • Error : Invalid Service Desk Status. Only Pending is allowed for new Service Desk records.
    • Error : Invalid Service Desk Status. Only Pending or Hold is allowed for Service Desk updates.
    • Error : Provided CSR is not a Service Rep Contact Type
    • Error : Invalid Default GLA '<GLA>'
    • Error : Different count of GLAs and GLA percents
    • Error : Some GLA Percents are out of range (1 to 100)
    • Error : Some GLA Percents are not whole numbers
    • Error : GLA Percents do not add up to 100
    • Error : Default Owner Contact and Dept Hierarchy were both specified. Only one is allowed.
    • Error : Not allowed to update SDC on existing Work Order
    • Error : Not allowed to update Service Catalog on existing Work Order
    • Error : SDC '<SDC>' is not valid for this Action
    • Error : Provided Catalog type is not Task
    • Error : Provided Location not permitted for this Service Catalog
    • Error : Service Catalog '<SERVICE_CATALOG>' is a Category
    • Error : Invalid Service Catalog '<SERVICE_CATALOG>'


  5. The System was unable to save the record

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    • Error : Failed to save Service Desk Assoc record; <ERROR_MESSAGE>
    • Error : Failed to save Service Desk record; <ERROR_MESSAGE>

    If you experience any of these Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.


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