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Datatype is String.
See the Matches On section for information about allowable values.
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NOT allowed for use on Task Actions.
See Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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NOT allowed for use on Task Actions.
See Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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NOT allowed for use on Task Actions.
See Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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NOT allowed for use on Task Actions.
See Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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Only set for Auth Code type Services.
See Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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Only set for Auth Code type Services.
See Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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Only set for Backbone and Data type Services.
See Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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The Rating Group field can only be used if it has been turned on in the configuration file.
See the Service Order Imports Notes section of this wiki for more information about the behavior of this field.
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The value provided from another table was not found within the Database
Toggle cloak Cloak - Error : Invalid provided Service Rep name <firstName> <lastName>
- Error : Invalid provided Service Rep Customer Number <customerNumber>
- Error : Invalid provided Default Owner name <firstName> <lastName>
- Error : Invalid provided Default Owner customer number <customerNumber>
- Error : Invalid provided Requestor name <firstName> <lastName>
- Error : Invalid provided Requestor Customer Number <customerNumber>
- Error : Invalid provided Action Owner name <firstName> <lastName>
- Error : Invalid provided Action Owner Customer Number <customerNumber>
- Error : Invalid Default Owner Dept Hierarachy '<deptHierarchy>'
- Error : Invalid Action Owner Dept Hierarachy '<deptHierarchy>'
- Error : Invalid Service Order Number '<SD_NUMBER>'
- Error : Invalid Default GLA '<DEFAULT_GLA>'
- Error : Invalid Service Catalog '<SERV_CATALOG>'
- Error : Invalid Swap Service ID '<SWAP_SERVICE>'
- Error : Invalid SLA Catalog '<SLA_CATALOG>'
- Error : Invalid Service Host '<SERVICE_HOST>'
- Error : Invalid Location '<LOCATION>'
- Error : Invalid SDC '<SDC>'
- Error : Invalid Service ID
- Error : Invalid GLA '<gla>'
- Error : Invalid Action Location Type '<LOCATION_TYPE>'
- Error : Invalid Associated Project '<PROJECT>'
- Error : Associated Project '<PROJECT>' is Invalid Parent Service Desk Type
The value provided from another table is Inactive
Toggle cloak Cloak - Error : Inactive Service Catalog '<SERV_CATALOG>'
- Error : Action Owner Contact <CONTACT> is Inactive
- Error : Action Owner Dept Hierarchy '<DEPT_HIERARCHY>' is Inactive
- Error : Default GLA '<GLA>' is Inactive
- Error : Default Owner Contact <CONTACT> is Inactive
- Error : Default Owner Dept Hierarchy '<DEPT_HIERARCHY>' is Inactive
- Error : Inactive Service Catalog '<SERVICE_CATALOG>'
A blank value was provided, for a field with a required value
Toggle cloak Cloak - Error : Service Rep is blank for new Service Order record
- Error : No Service ID specified
- Error : Missing Required Service Catalog value for Add or Upgrade action
- Error : Missing Service ID for Action
- Error : Service Host is required for Phone Add Actions
- Error : Missing required Location for Add Action for this Service Catalog
- Error : New Service ID provided for non Service ID Action
- Error : Swap Service ID provided for non Swap Action
- Error : Some GLA Percents are blank
- Error : Blank GLA
The value provided is not acceptable for the record type being created
Toggle cloak Cloak - Error : SDC '<SDC>' is not valid for this Action
- Error : Service Catalog <SERV_CATALOG> is not assignable
- Error : Provided Service Host not permitted for this Service Catalog
- Error : Provided Location not permitted for this Service Catalog
- Error : Existing Service ID is not Available for Add Action
- Error : The parent Service Order has a status of <Void, Complete, Finalized, or Billed>. No other Actions may be added to this Order.
- Error : Provided Location not permitted for this Service Catalog
- Error : Service Catalog does not match Service pool
- Error : Service Catalog Service ID formats do not match
- Error : Different count of GLAs and GLA percents
- Error : Some GLA Percents are out of range (1 to 100)
- Error : Some GLA Percents are not whole numbers
- Error : GLA Percents do not add up to 100
- Error : The Import process cannot Import that Action Type at this time
- Error : Dept Hierarchy Owner provided for non Add or Owner Change action
- Error : Location Cannot be provided to Remove or Swap actions
- Error : SD Number PREVIOUS specified but no previous successful save
- Error : SD Number PREVIOUS_ACTION specified but no previous successful Action save
- Error : Service Catalog <SERV_CATALOG> does not match existing Service ID
- Error : Service Catalog types do not match
- Error : Previous Service Order save failed, so cannot save Service Order GLA
- Error : Previous Service Order Action save failed, so cannot save action GLA
- Error : Previous Service Order save failed, so cannot save Service Order GLA
- Error : Previous Service Order Action save failed, so cannot save action GLA
- Error : Dept Hierarchy Owner provided for non Add or Owner Change action
- Error : Location Cannot be provided to Remove or Swap actions
The System was unable to save the record
Toggle cloak Cloak - Error : Failed to save Service Order record; <errorMessage>
- Error : Failed to save Service Order Action record; <errorMessage>
- Error : Failed to save Service Order GLA record; <errorMessage>
If you experience any of these "the System was unable to save" Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.
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