Page Comparison

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1. On the Service, Equipment, GLA , or Service Desk item select the  tab. For this example, a Charge will be added to a Service.
2. Click the  button to add a new Charge.
3. This will open the 'Add New Charges' form.
   
4. Select the Charge Catalog that the credit needs to be applied to the Service. For this example, "Data Credit (Nonrecurring)" is being used.
5. Set a Charge Override Amount on the Charge as a negative value. 
   
   • If the original Charge Catalog doesn't allow for a Charge Override Amount, then that flag will either need to be set on the Charge Catalog, or Users will need to use the How to issue a credit Charge option to create a Charge for a given Charge.
6. Add a Description to the Charge to indicate the reason for the credit. This Description will appear on the Bill for the Customer to review.
7. Click the  button to add the Charge.

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1. Click the  button.
2. Select the "Credit Charge" Charge Catalog that was previously set up.
3. Set a Charge Override Amount on the Charge as a negative value.
   
4. Enter any other needed information like the Owner or Description.
5. Click the  button to create the Charge.

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